Quality Manager

Quality Manager

Join ALPLA, a global leader in sustainable packaging solutions serving some of the world's most recognized brands, including P&G, Unilever, L'Oréal, PepsiCo, and many more.

As a family-owned company with locations around the world, ALPLA offers stable careers, hands-on training, competitive benefits, and opportunities for growth. Whether you're an experienced manufacturing professional or looking to start a new career, we provide the support and development you need to succeed.

At ALPLA, we invest in our people, promote from within, and foster a culture focused on safety, teamwork, innovation, and continuous improvement. From apprenticeship programs and technical training to leadership development opportunities, ALPLA is committed to helping employees build long-term careers.

Coordinate and supervise all integrated management system (IMS) activities at the manufacturing site to ensure product meets internal, customer and regulatory expectations. Responsible for assisting the Plant Manager with quality related communication to internal and external customer. Responsible for promoting a quality and continuous improvement mind set within the operation.

Serves as lead auditor and primary audit contact for the site; prepares and successfully completes internal and external quality and/or food safety audits

Ensures compliance with all quality management system requirements (ISO 9001, FSSC 22000 and other standards as required)

Primary practitioner for HACCP and/or other product safety risk mitigation programs; supports any additional risk assessment requirements including change management

Monthly reporting of quality and food safety system data per documented corporate procedures locally as well as regionally as required; uses this data along with IMS audit results to drive improvement activities.

Primary local contact for the document management system (d.velop); assist in optimizing and standardizing plant quality documentation

Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible

Ensure customer mandated compliance documents are issued (i.e. COAs, other customer mandated documentation)

Assist operations in new product (AQP) and equipment qualification and verification activities

Documents and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution

Oversite responsibility for plant quality control program including test equipment operation/calibration/verification, product testing, data collection, data integrity and rework management.

Ensures all personnel performing quality testing on the production floor are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).

Ensures all personnel performing quality testing within the quality lab are trained and qualified; either through direct oversight or in support of the Quality Supervisor where the role exists (and responsibility is so delegated).

Leading the Quality Team

Regularly scheduled quality staff meeting

Ensures team works together as efficiently as possible

Assesses training needs of staff and ensures execution of training

Managing the Quality Team

Ensuring the following tasks are completed either through direct oversite or in support of the Quality Supervisor where the role exists (and responsibility is so delegated)

Ensures correctly time and attendance of team is captured

Recruits (with HR support) new employees

Performs disciplinary actions

Performs annual performance evaluations

Hosts periodic customer visits; primary contact for quality and regulatory related communications with customer

Manages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems

Supports the RCA process and training for other departments in the plant

Performance is evaluated based on the effectiveness of the site Quality Management System and Quality Control program in meeting internal standards as well as customer and regulatory requirements. Additional considerations include audit performance and effective leadership of the site quality team. Emphasis is placed on maintaining a compliant, reliable quality system and effective customer relationship management.

KPIs include but are not limited to:

Successful completion of internal, customer, and certification audits; including timely closure of findings

Customer complaint performance, including severity, recurrence, RCA quality and closure timeliness

Effectiveness of the site quality control program, including data integrity, calibration compliance and rework management

Timeliness and accuracy of required quality and food safety reporting

Training and qualification status of quality personnel and overall quality team effectiveness

4 year degree in a STEM/technical discipline or equivalent work experience required

Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment; experience with Coordinate Measuring Machine (CMM) preferred.

At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in a high speed manufacturing environment with significant customer engagement experience

Proficient with Excel, SPC software, Word, PowerPoint

Intermediate to advanced statistical knowledge

Ability to work well with other departments

Ability to manage Customer Relations

Able to handle multi-task environment with excellent organizational skills

Directs Work • Develops Talent • Nimble Learning • Plans and Aligns • Manages Conflict • Resourcefulness • Customer Focus • Builds Effective Teams

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance.

The employee is frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and talk or hear.

The employee is occasionally required to sit.

The employee must regularly lift and/or move up to 10 lbs, frequently lift

It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA).

ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.