Founding Customer Success Manager ($100k-$220k + Equity) at Movo AI

Founding Customer Success Manager Salary: $100k–$220k + Equity Company Description: Movo AI is an early‑stage startup building voice AI for small businesses, empowering non‑technical SMB owners with intuitive, accessible automation tools. Job Description Join Movo AI as our founding Customer Success Manager to build the customer function from scratch. You will own the end‑to‑end post‑sale journey—from onboarding and use‑case consulting to driving renewals and expansion. This is a high‑impact IC role for a scrappy builder eager to define the playbook for voice AI adoption in the SMB market. Location: New York City, USA Why this role is remarkable Founding-level impact: You aren’t just managing accounts; you are building the entire customer success department, playbooks, and strategy from the ground up at an early‑stage AI startup. High‑upside compensation: A competitive salary range of $100k–$220k plus equity offers significant financial upside and ownership in a rapidly growing category. Market-defining product: Bring cutting‑edge voice AI to the underserved small business market, making sophisticated technology intuitive and accessible for non‑technical users. What You Will Do Own the full‑stack customer journey, including onboarding new SMB clients, consulting on specific voice AI use cases, and ensuring deep product adoption. Manage end‑to‑end commercial conversations, including building the renewal engine and identifying expansion opportunities to drive net revenue retention. Partner cross‑functionally with Product and GTM teams to relay customer feedback, influence the roadmap, and build scalable customer success playbooks. The ideal candidate Proven experience as an early hire or high‑performing operator at a growth‑stage SaaS company (e.g., Clay, Gong, Attentive) or vertical SaaS leader (e.g., Toast, ServiceTitan). Exceptional commercial instincts with a track record of owning expansions, renewals, and consultative sales processes for non‑technical buyers. A builder’s mindset with a history of scrappy execution, potentially as a former founder or a founding team member at a YC‑backed startup. #J-18808-Ljbffr Jack & Jill