IT TECHNICIAN

Job Description

Job Description

Description:

WHO IS LOGAN?

LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana.

What does LOGAN do and why do we exist? LOGAN supports people with intellectual and developmental disabilities so that they and their families may achieve their desired quality of life.

What does LOGAN aspire to be? LOGAN envisions a community in which every individual, regardless of obstacles or challenges, is able to reach their full potential.

How do LOGAN employees do their jobs every day? LOGAN employees are dedicated to performing their duties with respect, kindness, honesty, loyalty, and quality in mind for LOGAN’s clients, staff, and the agency.

LOGAN offers a robust benefits package, which includes:

Accruing Paid Time Off and Holiday Pay

Medical, Dental/Orthodontia, and Vision plans

Rx Help Prescription Cost Assistance Program & KISx Card for optimal surgical procedures

403(B) Traditional and ROTH retirement plans – Company match of up to 3% after 1 year of service

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Long-term disability and Reliance Standard Supplemental Insurance Plans (Short-term disability, critical illness, acceded, accidental death & dismemberment)

$15,000 company paid life insurance

Full time employees eligible for Public Service Loan Forgiveness Program

Employee-Referral incentive for qualifying positions

The IT Technician role is designed to keep LOGAN systems running optimally by providing support to the IT service desk, deploying workstations, and updating systems.

Essential Functions

• Manage tier 1 and 2 support tickets and escalate as needed.
• Educate end users on the solution while completing their support ticket.
• Deploy new computers, iPads, and Phones.
• Repair and replace computer hardware components.
• Setup new iPads and iPhones, laptops, and desktops.
• Create new user accounts in Microsoft Active Directory, Office 365, and other applications.
• Perform preventative maintenance.
• Provide support to IT projects.
• Additional duties as assigned.

General Responsibilities

• Responsible for the health and safety of persons served.
• Expected to serve as role model for persons served.
• Expected to serve as an advocate and to protect the human rights of persons served.
• Expected to participate in training as required by your supervisor or for all LOGAN staff.
• Other duties as assigned by supervisor.

QUALIFICATIONS

Experience

• 1-year experience in help desk preferred, but willing to train the right person.

Knowledge, Skills and Abilities

• Knowledge of Windows 11, iPads, and general support issues.
• Must be able to communicate clearly and tactfully, with all levels of employees.
• Must have a broad, overall view of the LOGAN mission and be able to translate that mission into stated IT Technician objectives.

CONTACT RESPONSIBILITY

Fulfilling the responsibilities of this job may result in contact with body fluids. LOGAN will provide training and offer Hepatitis B vaccination at no cost to the employee.