BIOVIA ELN Support Analyst Consultant

Biovia Eln Support Analyst Consultant

Location: Onsite in Foster City, California

Job Type: Contract

Responsibilities include but not limited to:

• Provide Level 2 (L2) technical expertise in identifying, evaluating, and developing procedures that leverage system capabilities and meets user requirements.
• Maintain the ELN system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
• Perform ELN maintenance tasks including Account maintenance, periodic review of account and System Audit --Trail and server maintenance.
• Work directly with L3 (level 3 administrators) to resolve any issues/requests escalated to the L3 team.
• Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to ELN by reviewing updates to documents as requested by the validation lead/system manager.
• During ELN upgrades and/or enhancements, perform development testing and support user acceptance testing, and upgrades.
• Identify opportunities for improving ELN functionality and performance and provide recommendations to the system manager.
• Identify opportunities for streamlining ELN business processes to improve efficiency and compliance and provide recommendations to the system manager.
• Manage and complete all SPARC tickets in a timely manner related to: Template line creation - Scanline creation, modification (SDMS File Capture and Print Capture Configuration)
• Troubleshooting at the application level, errors. Monitor application servers.
• Familiarity with vision tool for project restore and back up User configuration, user creation, deletion

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.