Field Tech Senior Associate

Req ID: 380533

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Singapore, Central Singapore (SG-01), Singapore (SG).

Position Description/Justification For Internal Reference Only :

Career Arch Job code Overview and General duties and tasks For Internal Reference Only :

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

• 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

High Touch

Qualification/Work Experience Required :

• University or Polytechnic graduate in Information Technology, Computer Engineering or related disciplines.
• Minimum 2-5 years of relevant deskside/end user support work experience required for Junior; 6-9 years for Intermediate and 10 years or more for Senior.
• Prior work experience in supporting trade floor is preferred.

Skills Required:

• Minimum 4 years of relevant work experience in banking/financial industry.
• Prior experience in supporting trade floor environment preferred.
• Ability to communicate technical concepts to non-technical audience.
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline.
• MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator) is a plus.
• Strong knowledge for Microsoft Operating Systems like Windows 10/11.
• Knowledge for MAC OS is a plus.
• Good understanding of MS Office Suite.
• Strong desktop hardware and software troubleshooting skills.
• Experience in supporting BYOD handheld devices (eg. Apple/Android devices)
• Basic networking knowledge is a plus.
• Must be a solid team player with strong interpersonal skills.
• Strong analytical mind, resourceful, great initiative and effective written and verbal communication skill is a must.
• Scripting skills, while not essential, is an added advantage.
• Able to deliver in tight timelines and work well under pressure.
• Able to identify, escalate and resolve problems in timely manner.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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