Customer Service Representative

*Position Overview* This role provides dedicated support for a large enterprise customer, handling a high volume of inbound and outbound interactions related to secure access devices. The position focuses on customer support, troubleshooting, documentation, and administrative coordination to ensure timely resolution and accurate recordkeeping.
The ideal candidate is dependable, detailoriented, and comfortable working in a fastpaced, servicedriven environment with strict accuracy requirements.
*Key Responsibilities*
* Handle up to *40 outbound calls per day* to support end users with access requests and troubleshooting related to secure access devices
* Walk users through stepbystep troubleshooting and resolution processes in a clear and professional manner
* Accurately document all interactions, actions taken, and outcomes in internal tracking systems
* Maintain and update client records using *Microsoft Excel*, including tracking, reporting, and documentation
* Perform administrative and adhoc support tasks related to access device management
* Ensure all work is completed with a high level of accuracy and attention to detail
*Required Skills & Qualifications*
* Prior *customer service, customer support, or call center experience*
* *Strong verbal and written communication skills*
* *Experience working with Microsoft Office* (Excel, Outlook, Word); ability to multitask across systems
* Comfortable working with computers, navigating systems, and maintaining accurate documentation
* Highly *reliable and punctual* with a strong work ethic
* Strong organizational skills and attention to detail
*Job Type & Location*This is a Contract position based out of Kansas City, MO.
*Pay and Benefits*The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Kansas City,MO.
*Application Deadline*This position is anticipated to close on Jun 11, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.