Customer Service Representative

Job Description

Job Description

Job Title: Customer Service RepresentativeLocation: Hildale, UTJob Type: Full TimeCompany: Village Capital & Investment LLCIntroduction:Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.Key Responsibilities:Receiving inbound calls from current and potential clientsPlace outbound calls to follow up with clients on a resolution to their issueAssisting with their basic mortgage needs to achieve one call resolutionEngage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.Partner with internal and external departments to resolve client issuesBasic Qualifications:High school or equivalent (Preferred)Computer skills: 1 year (Preferred)Customer Service ExperienceExcellent Phone EtiquetteKeeping composure during stressful predicamentsPossess a strong work-ethicMust be attentive to detailMust be computer proficient (Excel, Word, Gmail, Google, etc.)Always seeking to improveCommitment to confidentialityEssential organizational skillsExceptional verbal and written communicationBenefits:401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceIn Summary: If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!