Veterinary Receptionist

Job Description

Veterinary Receptionist / Customer Service Representative (CSR)

Sun City Animal Hospital | Sun City, AZ

Do you love helping people just as much as you love animals?

Sun City Animal Hospital has proudly served the Sun City community for over five decades, providing compassionate veterinary care in a welcoming, family-oriented environment. As an AAHA-accredited practice, we believe every client interaction matters, and our Customer Service Representatives play an essential role in creating an exceptional experience from the moment clients walk through our doors.


We're looking for a friendly, organized, and compassionate Customer Service Representative who enjoys building relationships, thrives in a fast-paced environment, and loves working with both pets and their people.

Why You'll Love Working Here

• Friendly, collaborative team culture
• Established hospital with an excellent reputation in the community
• Opportunity to make a meaningful impact every day
• Monday-Friday schedule with work-life balance
• Supportive leadership invested in your success

What You'll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones and schedule appointments
• Manage medical records and client communications
• Process payments and assist with check-in/check-out
• Coordinate with doctors and technicians to keep the hospital running smoothly
• Provide exceptional customer service during every interaction

We're Looking For Someone Who

• Has outstanding communication and customer service skills
• Enjoys multitasking in a fast-paced environment
• Works well independently and as part of a team
• Has previous customer service experience (veterinary experience is a plus but not required)
• Brings a positive attitude and genuine compassion for people and pets

Schedule

• Full-Time
• Monday-Friday
• Rotating Saturdays

Compensation & Benefits

• $17-$19/hour DOE
• Competitive benefits package including:
• Medical, dental & vision insurance
• Paid time off
• 401(k)
• Employee pet care discounts
• Career development opportunities

Join a team that's passionate about caring for pets, supporting one another, and making every client feel like family. We can't wait to meet you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.