Service Technician - Hot tub

Job Description

Job Description

Bullfrog Spas is seeking to hire a full-time Spa Service Technician to serve the Auburn, WA area market and hot tub stores. Can you ensure proper installation, repair, and service? Are you ready to deliver comfort right to our client's homes? Are you a customer service rockstar? Do you want a job that gives you peace of mind, while promoting peace in other's lives? If so, we want to meet you!

We provide a complete range of benefits including health, dental, a 401(k) matching plan, and tuition reimbursement! If you're searching for a career with a growing company and want to work alongside the best in the spa industry, apply today!

ABOUT BULLFROG SPAS

Since our founding in 1996, Bullfrog Spas has continued to grow as the world's best and most luxurious hot tub manufacturer. Our company believes that when people have a peaceful body, mind, and home, the world is a better place. We have a successful history of bringing peace to our customer's lives through our energy-efficient, innovative, and personalized products. Our success is built on powerful products, powerful processes, and powerful people.

In order to attract and retain the powerful team members that we do, we offer competitive pay, fantastic benefits, tuition reimbursement (we're basically paying you to get smarter) and a supportive, team-oriented work environment. Not to mention advancement opportunities and work-family worth bragging about!

The pay will have a competitive base hourly rate plus a chance to make commission on top.

A DAY IN THE LIFE OF A SPA SERVICE TECHNICIAN

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Provide service and maintenance to trailers and vehicles

· Maintain inventory of spa parts on the vehicle and in the store organized, labeled, and stocked

· Provide water tests for customers

· Provide service to customers in local area

· Assist local store sales team when necessary

· Provide technical support to customers

· Assist in setting up shows and show room at local store

· Maintain and submit expense reports monthly

· Communicate local needs with service manager to improve the customer experience

· Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers

· Schedule local service calls with the customer

· Assist with general maintenance needs for the local store facility

· Ship replaced warranty parts to Bullfrog manufacturing facility

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret common customer information, service manuals, etc. Ability to effectively present information to management or the customer

Mathematical Skills

Ability to calculate figures and amounts such as discounts, percentages, etc.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

To perform this job successfully, an individual should have knowledge of general computer software such as Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to perform physical maintenance to the product in hot weather conditions.