Clinic Manager - In Center

Supports the mission, core values and customer service of Home Dialysis Services & Dialysis Care Center, LLC (HDS/DCC).
Adheres to the HDS/DCC Policies and Procedures and Compliance Program including all state and federal regulatory requirements.

The Clinic Manager plans, coordinates and manages the clinic operations and employees assigned to the assigned clinic. Responsible for the overall direction, coordination and evaluation of nursing care and services provided to the patients the assigned clinic. Ensures quality care that is consistent with company and regulatory standards.

PRIMARY DUTIES / ACTIVITIES:

• Provide overall supervision to the assigned clinic.
• Reviews physician lab orders for accuracy in the Medical Information System as required.
• Maintains appropriate skill level in the operation of all home dialysis therapy equipment including the ability to troubleshoot equipment problems with the patient via telephone.
• Work with physicians and RNs to increase patient census.
• Promotes operational efficiency and works to achieve quality goals.
• Responsible for QAPI assigned clinic & participates in Governing body meetings.
• Ensures adequate staffing.
• Processes the time cards, time off requests and time card approvals for the team along with the necessary paperwork provided to HR.
• Ensures nursing staff is providing quality and appropriate patient care that meets or exceeds company and regulatory standards.
• Participates in staff training and orientation of new staff as assigned.
• Assists in the identification and evaluation and selection of candidates for the Dialysis Program, including assessment of patients’ home environment.
• Trains home patients and their families on the safe and effective operation and maintenance of all specific equipment through a formal Dialysis Training program.
• Educates patients and family regarding End Stage Renal Disease (ESRD) and information specific to all Treatment Options available to patients with ESRD.
• Provides ongoing education to patients regarding their dialysis care, peritoneal or vascular access and home dialysis therapy, medications, and other related health conditions.
• Provides oversight, supervision and on-going support to the Dialysis RN/PD and HHD staff.
• Provides oversight and supervision of all Patient Care Technicians/Staff Assistant Caregivers.
• Communicates patient related issues to the Clinical Area Manager or the Director of Operations and the patient’s physician as needed.
• Reports adverse patient events at home or in the facility/clinic as well as equipment and technology related problems to the Clinical Area Manager or the Director of Operations
• Maintains appropriate skill level in the operation of all home dialysis therapy-related equipment, including the ability to troubleshoot equipment problems with the patient via telephone.
• Other duties, as assigned

CUSTOMER SERVICE:

• Responsible for supporting the values and customer service standards of HDS/DCC.
• Accountable for outstanding customer service to all staff, clients and vendors.
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

EXPERIENCE AND REQUIRED SKILLS:

• Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must;
• Good presentation & communication skills
• Must be productive & resourceful with the ability to meet deadlines
• Excellent leadership skills

OTHER QUALIFICATIONS

• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

EDUCATION:

• A licensed RN, BSN preferred
• Current CPR card
• 2 – 3 years nursing experience required

Voluntary Benefits:

• Medical, Dental & Vision Insurance
• Hospital Indemnity, Critical Illness, Accident Insurance & Long-Term Disability
• Voluntary Life and AD&D
• Flexible Spending Account (FSA) & Health Savings Account (HSA)

Company-Paid Benefits:

• Short-Term Disability & Basic Life/AD&D (1× salary)
• Employee Assistance Program (EAP) & LifeMart discounts
• 401(k) with Company Match
• Paid Time Off (PTO) & Extended Sick Leave (ESL)

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Day to day work includes desk and personal computer work and interaction with prospective and current clients. The position requires travel between assigned facilities and various locations. Travel to scheduled staff meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. The work environment is also characteristic of a dialysis center or a patient’s home and as such the employee may be exposed to infectious and contagious diseases/ materials.

Must be able to lift 30 pounds as needed.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.