Patient Registration Rep

Join Our Team At Marion General Hospital

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

This part-time/casual position at Marion General Hospital begins the revenue cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and OhioHealth physicians and associates.

Responsibilities and duties include:

• Accurately identifying patients in the EMR system.
• Obtaining and entering accurate patient demographic and financial information through a standard work process to complete registration while maintaining patient confidentiality and providing exceptional customer service.
• Performing registration functions in any of the patient access areas.
• Using critical thinking skills to make decisions, resolve issues, and escalate concerns when they arise.
• Using various computer programs to enter and retrieve information.
• Verifying insurance eligibility using online eligibility systems, payer websites, or by phone call.
• Securing and tracking insurance authorizations and processed BXC patients.
• Transcribing ancillary orders and scheduling outpatients.
• Generating, printing, and providing patient estimates utilizing price estimator products.
• Collecting patient's out of pocket expenses and past balances to meet individual and departmental goals.
• Attempting to collect residual balances from previous visits.
• Answering questions or concerns regarding insurance residuals and self-pay accounts.
• Using knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generating appropriate regulatory documents and obtaining consent signatures.
• Identifying and determining patient out of network acceptance into the organization.
• Reviewing insurance information and speaking to patients regarding available financial aid.
• Explaining billing procedures, hospital policies, and providing appropriate literature and documentation.
• Scanning required documents used for claim submission into patient's medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assisting clinical staff in administrative duties as needed.
• Complying with policies and procedures that are unique to each access area.
• Assisting with training new associates.
• Overseeing functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
• Going to the nursing units to register or obtain consents.
• Using a multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Making reminder phone calls to patients.
• Processing offsite registrations; processing offsite paper registrations; processing pre-registered paper accounts.
• Maintaining patient logs for statistical purposes.
• Reviewing insurance information and determining the need for referrals and/or financial counseling.
• Educating patients on MyChart, including its activation.
• Based on care site, may also have responsibility for visitor management which includes credentialing visitors and providing wayfinding assistance to their destination.
• As a high reliability organization (HRO), responsibilities require focus on safety, quality, and efficiency in performing job duties.

Minimum qualifications include:

High school or GED (required).

Equal employment opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.