Customer Service Representative

Customer Service Representative (Work From Home)

⭐ Tidy Casa is on a mission to make life better for everyone we work with. That includes our clients, our Care Techs (that's what we call our cleaners), and our office team. When we support each other, we all win.

If you’re a problem solver who loves helping people, keeping things running smoothly, and being part of a supportive, drama-free team—you just found the right company.

We’re not looking for someone to just “answer phones.” We’re looking for a people person with great judgment who can think on their feet, solve problems, and make someone’s day better—whether it’s a client, a cleaner, or a teammate.

If that sounds like you, keep reading.

What’s in it for you?

Full-Time Stability – Consistent hours, consistent paycheck.

Work From Home – Skip the commute, work in sweatpants, and keep the cat on your lap.

Paid Time Off – Because rest is part of doing great work.

Health, Vision & Dental Insurance – Plus life insurance coverage.

Supportive Team Environment – No micromanaging, no drama. Just real people helping each other win.

Growth Opportunities – Clear paths to earn more and take on bigger roles.

What You’ll Be Doing

You’ll be the friendly voice and helpful brain behind the scenes, making sure our customers feel taken care of and our cleaning teams have what they need to succeed.

That means:

• Answering inbound calls, emails, and texts
• Helping customers book and manage appointments
• Solving problems (big and small) with creativity and empathy
• Supporting cleaners in the field (like helping find the spare key)
• Setting clear expectations with customers to avoid surprises
• Passing along praise and feedback so everyone feels appreciated
• Spotting potential “red flag” customers before they become problems

You’re not just working a help desk—you’re keeping the whole operation running smoothly .

Need proof we’re making life better for every one we work with? Google “Tidy Casa” and check out all our great reviews.

We want someone who is:

• Proactive – You see what needs to be done and do it.
• People-Focused – You genuinely like helping people and making them happy.
• Quick & Clear – You respond fast and communicate well.
• Organized – You keep great notes and follow through on commitments.
• Tech-Comfortable – You can work with computers, smartphones, and online tools without getting stressed.

Bonus Points For:

• Sales or customer service experience
• Experience in the home cleaning industry

What Makes Tidy Casa Different?

Mission-Driven – Everything comes back to “Make life better for everyone we work with.”

Core Values We Live By:

• Honest – Tell the truth. Share the full story.
• Thorough – Handle the details. Don’t cut corners.
• Timely – Be on time. Respond quickly.

Guiding Principles That Help Us Win:

• Communicate well and early
• Take responsibility when things go wrong
• Help each other out
• Stay professional

We’re hiring remote across Arizona—but you must live in the state to apply.

Ready to Join?

Our application takes under 10 minutes.

Here’s what happens after you apply:

We review your application within 72 hours.

If you’re a fit, we’ll set up a short video interview (don’t worry—we’re friendly).

We’ll talk through the role, your experience, and see if we’re a match.

Final Note:

We’re looking for someone who’s more than a voice on the phone. We want a teammate who brings great energy, cares about people, and is ready to make life better—one call at a time.

Apply now — we can’t wait to meet you!