Distribution Services Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Job Details This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Shift Details: Full-Time | Monday - Friday | Sun 7:30PM - 4:30PM (Overtime may be required) Pay Details: Up to $27.00 Cencora offers a variety of earning opportunities from base pay rates, shift differentials, performance incentives, and referral bonuses. Responsibilities Updates cross functional area contacts on any new programs, SOPs, service issues or inquiries and assists with any current issues or unresolved problems. Assists with customer problems such as missed shipments daily OS&D reconciliation and resolution (assists in locating missing totes) continually strives for prompt resolution. Frequently assists with coordinating special orders, emergency orders, special requests and shipments to ensure a clear and concise communication channel between all functional areas. Primary owner for divisional mailboxes from Customer CARE to ensure a timely response. Assists in identifying areas for local process improvement to improve communication to all functional areas. First level escalation to assist with an explanation of a process or resolve a process issue. Proactively works with the Director of Operation to review and release customer claim data for disproportionate results each month and works with stakeholders to resolve. Responsible for driving down the amount of unsolicited returns by conducting thorough research, root‑cause identification, and follow‑up with the Director Operations or Sales driving pro‑active customer awareness of issue. Assists local Operations in reducing the number of suspended return authorizations ensuring timely and complete credit to customers. Trends mispick and damage data by item for improvement with stakeholder. Research missing totes/cases reported by CARE but not on Over Short Damaged (OSD) report. Communicates with all departments within the Distribution Center as well as Field Sales, Customer CARE, Purchasing Liaisons, Transportation, and other ABC DCs as required. Makes suggestions and recommendations to Supervisor in an effort to continually improve customer experience. Complies with all appropriate policies, procedures, safety rules and regulations. Performs related duties as assigned. Education and Experience Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four‑year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related experience. Skills and Knowledge Strong interpersonal skills Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve the customer experience. Familiarity with ABC products, services and pharmaceutical distribution operations Strong organizational skills; attention to detail Strong knowledge of Microsoft Word, Excel and inventory management system Working Knowledge of SAP and PKMS What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more. For details, visit Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned. #J-18808-Ljbffr AmerisourceBergen Pharmaceutical Distribution and Strategic Global Sourcing