Assistant General Manager

Location: DoubleTree Houston at The Galleria, 5353 Westheimer Rd, Houston, TX 77056, USA DoubleTree by the Galleria is looking for an experienced overseer and supporter of hotel operations. If you have either full‑service hotel Director of Operations experience or previous experience as a General Manager in a limited‑service hotel with Food & Beverage outlets, apply today! Required Skills and Abilities Three (3) years’ experience as a hotel Assistant General Manager or General Manager in a full‑service hotel required. Previous hotel rooms division and food & beverage management experience required. Excellent communication skills, both written and verbal. Strong interpersonal and problem‑solving abilities to anticipate, identify, prevent and solve guest and employee related issues. Hilton/PEP experience highly preferred. Flexible availability to work evenings, holidays and weekends. Job Description Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division. Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met. Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits. Oversee and provide support and guidance for Food & Beverage, Housekeeping and Front Office department operations. Review financial statements and other performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement. Conduct operations meetings, ensure staffing levels and department operations support business needs. Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff. Assist with addressing and resolving employee relation issues. Support with resolving guest related complaints. Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize recurring guest related issues. Benefits Medical, Dental and Vision Insurance Matching 401(k) Employee Assistance Program Free Life Insurance Holiday pay Free Short‑Term and Long‑Term Disability Insurance Paid Time Off Free Lunch Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr