Customer Service Representative

Customer Service Representative

Our customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!

Essential Job Functions:

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service

Essential Job Requirements:

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• High School Diploma or GED Equivalent
• 2+ years of proven success in a call center role
• Inbound and outbound call volume experience
• Comfortable with selling our services over the phone
• Exceptional communication/interpersonal skills
• Ability to exercise independent judgment and make appropriate decisions
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Basic computer skills
• Reliable & punctual attendance
• Fluent ability to speak, read, and write in the English language

Preferred Qualifications:

• Service Titan experience
• HVAC, Plumbing, or Electrical experience
• Sales experience

Compensation & Hours:

• Pay: $16.00 - $19.00 /hr
• Days: Monday - Friday
• Hours: 7:00am - 4:00pm OR 10:00am - 7:00pm
• Location: In Office

Benefits:

• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.