Director of Hospitality (Senior Living)

Job Description

Job Description

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover Your Purpose with Us at  Discovery Village at Deerwood IL!

As Director of Hospitality , you’ll play an essential role in creating exceptional dining and hospitality experiences for our residents and their guests, leading a culture of service where residents feel a true sense of belonging and every day feels like a celebration.

Your Role

As the Director of Hospitality , you’ll partner with the Executive Chef and Executive Director to lead front-of-house operations, develop and coach team members, enhance resident satisfaction, and continually elevate the dining and hospitality experience throughout the community.

Position Highlights:

• Status: FULL TIME
• Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
• Location: Jacksonville, FL
• Rate of Pay: $60k with a 10% annual performance target bonus
• Travel: 0% - Local Only

Why You'll Love This Community:

Welcome to Discovery Village Deerwood, where resort-style comfort meets contemporary sophistication. Nestled near St. Johns Town Center, senior living in Jacksonville, FL, blends personalized care, luxurious amenities, and a vibrant social atmosphere. Residents enjoy chef-prepared dining, senior-specific fitness programs, and concierge-level service in a beautiful, wooded setting. As one of the premier Jacksonville senior living communities, Discovery Village Deerwood offers Active Independent Living, Assisted Living and SHINE® Memory Care that our Jacksonville, FL, residents are proud to call home.

What You’ll Do

• Lead front-of-house operations and hospitality strategies that create memorable dining experiences for residents and guests.
• Recruit, train, coach, schedule, and develop front-of-house team members while fostering a culture of exceptional service.
• Build strong resident relationships, gather feedback, and use satisfaction and point-of-sale data to identify opportunities and improve the dining experience.
• Partner with the Executive Chef to coordinate front- and back-of-house operations, including the pre-meal experience, service standards, and overall dining execution.
• Manage front-of-house labor budgets, inventory, beverage purchasing, and operational performance.
• Develop beverage programs and seasonal specials and support special events, banquets, theme meals, and other unique resident experiences.
• Collaborate with the Executive Director and community teams, including Marketing and Activities, to support resident needs, hospitality initiatives, and customer satisfaction goals.
• Stay current on food, beverage, and hospitality trends and support front- and back-of-house operations as needed to continually elevate the resident experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of fine-dining experience and two (2) years of supervisory or management experience, including hiring, coaching, performance management, and daily operations.
• State/Federal Food Handling and Sanitation certification highly desired but will consider contingency to achieve certification within 60 days of hire date
• Strong leadership and hospitality skills with the ability to motivate, develop, and build relationships with team members and residents.
• Genuine interest in working with a senior population and creating exceptional resident experiences.
• Strong communication, organizational, problem-solving, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, email, and internet-based applications, with the ability to analyze operational information and identify opportunities for improvement.
• Ability to work a flexible schedule and meet the physical requirements of the position, including regularly lifting and/or moving up to 25 pounds and occasionally up to 50 pounds, with or without reasonable accommodation.

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2027!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). 

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: