Food Runner - L'Americain

Food Runner - L'Americain

Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County's fastest-growing industry.

The ideal cook candidate is a skilled, disciplined professional with a strong culinary foundation and a commitment to excellence. They must be detail-oriented, organized, and capable of executing precise techniques under pressure while maintaining composure and cleanliness. A deep understanding of ingredients, presentation, and timing is essential, along with a collaborative mindset and respect for the hierarchy of the kitchen. The candidate should demonstrate passion for hospitality and take pride in contributing to an elevated guest experience through consistently exceptional cuisine.

A Food Runner is responsible for supporting waitstaff in carrying beverages and meal items to designated tables.

Essential Job Functions:

• Assist customers with their orders by explaining specials, meals, and drinks, and make recommendations.
• Deliver food orders to a variety of customers in a timely manner.
• Accurately explain food orders to chefs, with specific attention to allergies and special requests.
• Help the wait staff set up tables by placing appropriate tableware, eating utensils, decorations, and napkins.
• Uphold our food health safety and sanitation principles.
• Occasionally check on customers to handle any impromptu requests or issues.
• Remove dirty dishes from the table.
• Inform management of customer feedback.
• Deliver food orders to customers quickly and accurately.
• Uphold sanitation and food safety principles.
• Bus tables by removing dirty dishes and trash.
• Check in with customers to ensure their experience is satisfactory.
• Relay reports of customer satisfaction to the management and relevant parties.
• Ensure patrons have all the appropriate tableware they need to properly enjoy their food.
• Assist setting up tables before service with appropriate utensils, napkins and decorations.
• Handle various impromptu requests from customers.

Education and/or Experience: Bi-lingual a plus.

Certificates, Licenses, Registrations: Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Knowledge/Skills/Abilities: Outstanding communication and people skills. Ability to stay professional in a stressful work environment. Superb multitasking skills.

Benefits: Medical, Dental, & Vision; Voluntary Life, AD&D, & Disability Insurance; Volunteer Time Off, Ventra Program; 401K + Employer Match; Paid Time Off; Tuition Reimbursement.

Salary Range: $14.25- $22.50 + Tips

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.