Front Desk Coordinator Bilingual (Spanish)

Front Desk Coordinator Bilingual (Spanish)

We are growing! The ideal candidate is an upbeat, professional, reliable, and Bilingual Front Desk Coordinator who is looking to work in a multi-specialty office who sees patients of all ages. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.

Responsibilities:

• Check-in patients & collect balance/co-pays due prior to services; update patient chart, as required.
• Check-out patients.
• Discuss treatment plans with patients.
• Answer and respond to telephone calls with professionalism.
• Complete daily overview of upcoming patient appointments.
• Call and confirm all scheduled patient appointments.
• Make follow up appointments for patients.
• Assist with Hygiene and Orthodontics recall lists, missed & cancelled lists and treatment plan reports to try and fill in cancellation and no show appointment times.
• Verify all orthodontic patients are on a 3-month prophy jet recall.
• Maintain service logs and clinic logs on a daily basis.
• Assist clinic with insurance verification, when requested.
• Assist with front office supply inventory needs.

Required Qualifications:

• Bilingual in Spanish (required)
• Previous customer service, call center experience is a plus
• Strong interpersonal, communication and organizational skills
• Customer service oriented with a professional demeanor
• Reliable, organized and collaborative team player

Benefits:

• Full time team members qualify for Medical/Dental/Optical Insurance coverage after 90 days
• Incentive bonuses
• Great work/life balance
• Schedule flexibility
• Positive & family oriented work environment
• Opportunity to work in a very unique environment with exposure to many specialties
• Dental experience preferred
• Pay is based on experience