Hospitality Team Leader: I-25 & Firestone

Hospitality Team Leader

At your local Chick-fil-A Firestone, the Hospitality Team Leader role is more than just a job; it's an opportunity to learn, serve, and impact lives! In addition to curating exceptional dining experiences for our valued guests, Chick-fil-A Team Leaders have the opportunity to enhance their professional skills and help develop future leaders in a fun, accepting, and supportive environment.

Chick-fil-A is one of the fastest growing Quick-Service Restaurant Brands in the country and has been recognized by Forbes Magazine for Best Customer Service (2025) and America's Dream Employers (2025), among several other categories! Since 1973, Chick-fil-A has awarded $191 million in Team Member scholarships, with $26 million awarded to 14,000+ recipients in 2024. Through the Shared Table Program, our organization has also donated 35 million+ meals to fight food insecurity since 2012.

Chick-fil-A Firestone is a new restaurant that opened in October 2025. Joining the CFA Firestone Team is an incredible opportunity for individuals looking to build their careers in partnership with a dynamic and caring organization. We are committed to building a culture characterized by genuine and trusted relationships, professional development, operational excellence, and fun! Leadership opportunities are available to Team Members seeking to grow their influence and take on additional responsibilities within the business. Come work with us!

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun, engaging work environment where you can positively influence others and our local community!
• Flexible schedule (and closed on Sundays!)
• Competitive pay
• Health, Dental, and Vision Insurance for eligible Team Members
• Team Member Meals & Merchandise Discounts
• Intentional and individualized Learning & Development programs
• Scholarship opportunities

Hospitality Team Member Responsibilities:

• Champion Operational Excellence and 2nd Mile Customer Service in all areas of responsibility
• Identify and act on opportunities to create memorable moments for guests and have a positive impact in our community
• Open and close the restaurant
• Lead operations in the Front of House
• Cash management
• Answer phones and facilitate effective guest recovery
• Remain informed on all Store, Market, and Chain-Wide Events and Promotions
• Identify future leaders and directly support the development of all Team Members
• Complete assigned assessments
• Uphold policies and procedures
• Document all accountability conversations
• Approve discounts and promos
• Anticipate needs and move with intention and urgency in all areas of responsibility
• Be team-oriented, adaptable, and dependable; demonstrate a strong work ethic
• Communicate effectively with guests and fellow Team Members
• Adhere to Chick-fil-A Firestone's uniform standards, policies, standards of conduct, and operational requirements at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistency and reliability
• A cheerful, positive attitude and a commitment to personal excellence
• A passion for serving and helping others
• Strong interpersonal, communication, and conflict resolution skills
• Attention to detail and the ability to effectively multi-task
• A strong sense of urgency and responsiveness
• The ability to work independently and in a team environment
• Ability to work a flexible schedule, including evenings and Saturdays
• The ability to lift and carry up to 40lbs on a regular basis
• The ability to stand, walk, and work outdoors for extended periods of time