Account Manager - Houston

Account Manager

Company: Hays Electrical Services Location: Houston Employment Type: Full-Time

About the Role

The Account Manager is a territory owner responsible for driving revenue growth, managing a portfolio of commercial and industrial electrical service accounts, and leading a team of five to ten service technicians across an assigned Texas market. This is a dual-role position requiring both a skilled salesperson and an operationally sharp service leader. Account Managers are responsible for new business development, customer retention, field operations, and territory profitability from first contact through invoice collection.

We are building out to twelve Account Managers across five Texas territories (three to four per territory minimum) with a goal to be fully staffed in all markets simultaneously. This is a ground-floor opportunity to own a territory and grow within a rapidly expanding electrical services organization.

Key Responsibilities

Sales & Business Development

Prospect, qualify, and close new commercial and industrial electrical service accounts within assigned territory.

Develop and execute a territory sales plan targeting manufacturing, food and beverage, aviation, and other industrial sectors.

Conduct needs assessments, present service solutions, and negotiate contracts and pricing agreements.

Maintain an active pipeline of leads and opportunities; manage forecasting through CRM.

Attend industry events, trade shows, and association meetings to generate referrals and build market presence.

Identify cross-sell and upsell opportunities within the existing customer base.

Customer Relations & Account Management

Serve as the primary point of contact and trusted advisor for all assigned accounts.

Conduct regular on-site visits to maintain relationships and assess service performance.

Resolve escalations, customer complaints, and service issues quickly and professionally.

Negotiate contract renewals and service agreement expansions.

Monitor customer satisfaction and proactively address any risk of churn.

Field Operations & Team Leadership

Directly manage five to ten service technicians; oversee daily scheduling, dispatch, and workload allocation.

Ensure all field work meets quality standards, safety requirements, and SLA commitments.

Mentor, coach, and develop technicians; conduct performance reviews and set individual goals.

Coordinate training, certifications, and compliance requirements for field staff.

Collaborate with the AR department to ensure jobs are properly documented and billed.

Financial Accountability & Revenue Management

Own territory revenue targets and maintain profitability at approved margins on all accounts and service work.

Price jobs and contracts accurately; protect margin through disciplined quoting and scope management.

Coordinate with Accounts Receivable to ensure invoices are accurate, submitted promptly, and collected on time.

Monitor account payment status; actively follow up on outstanding balances and flag collection risks.

Prepare and present monthly territory reports covering revenue, pipeline, and profitability performance.

Qualifications

Required

Minimum 5 years of sales and account management experience in electrical services, industrial services, or a closely related trade.

Hands-on electrical experience required must understand electrical systems, maintenance, and service delivery at a working level.

Proven ability to manage and develop a field team of five or more technicians.

Demonstrated sales track record: new business acquisition, contract renewals, and account growth.

Experience managing profitability and pricing in a service business environment.

Strong interpersonal, communication, and negotiation skills.

Proficiency with CRM software and field service management tools.

Valid Texas driver's license; willingness to travel throughout assigned territory regularly.

Preferred

Existing book of business or established customer relationships in Houston, San Antonio, Austin, San Marcos, or DFW.

Experience selling into or servicing manufacturing, food and beverage, or aviation facilities.

Electrical contractor license or TDLR electrician license (Texas).

Bachelor's degree in Business, Engineering, or related field.

Knowledge of NEC codes, OSHA electrical safety standards, and industrial electrical systems.

Familiarity with service contract pricing, maintenance agreements, and labor rate structures.

Target Industry Sectors

Account Managers will develop and manage accounts across all the following sectors within their assigned territory:

Manufacturing (general industrial, process, heavy equipment)

Food & Beverage (processing facilities, cold storage, distribution centers)

Aviation (airports, MRO facilities, hangars, FBOs)

Commercial & Industrial (office complexes, warehouses, data centers)

Other industrial sectors as identified within each territory

What We Offer

Competitive base salary with uncapped commission structure.

Performance bonuses tied to territory revenue and profitability goals.

Company vehicle or vehicle allowance.

Comprehensive health, dental, and vision benefits.

401(k) with company match.

Generous PTO policy.

Ongoing technical and sales training.

Clear growth path to Regional Manager as territories expand.