Regional Operations Manager

REGIONAL OPERATIONS MANAGER – Phoenix, AZ Delivery Solutions of America (DSA) is a nationally recognized final-mile transportation and logistics company experiencing exceptional growth across the healthcare and retail industries. We specialize in time-critical transportation solutions, including pharmaceuticals, laboratory specimens, medical supplies, and retail distribution, partnering with some of the nation's leading healthcare organizations. We are seeking an experienced Regional Operations Manager based in Phoenix, Arizona to lead operations throughout our Arizona and Nevada markets. This is a high-impact leadership role responsible for driving operational excellence, developing high-performing teams, strengthening customer relationships, and ensuring profitable market growth. If you're an experienced transportation leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering exceptional service, we'd love to hear from you. WHY JOIN DSA? Join a rapidly growing national transportation and logistics company specializing in critical healthcare and final-mile delivery solutions. Lead multiple markets supporting some of the nation's largest pharmaceutical, laboratory, healthcare, and retail organizations. Work alongside an experienced executive leadership team with the opportunity to influence operational strategy and regional growth. Competitive salary with quarterly performance bonus opportunities. Comprehensive benefits package including medical, dental, vision, paid vacation, paid holidays, sick time, life insurance, and a 401(k) with company match. Build a long-term career with an organization that values accountability, innovation, collaboration, and leadership. Schedule: Monday – Friday | 8:00 AM – 5:00 PM Flexibility is required to meet operational business needs. Travel: Approximately 25–40% travel throughout the Arizona and Nevada markets. Salary Range: $110,000 - $130,000 annually DOE + Quarterly Performance Bonuses Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, Sick Time, Life Insurance, and 401(k) with Company Match. ESSENTIAL DUTIES AND RESPONSIBILITIES Core duties and responsibilities include, but are not limited to: Oversee regional operations across Arizona and Nevada, including the Phoenix, Tucson, and Las Vegas markets. Provide leadership, coaching, and operational support to Area Managers, Logistics Coordinators, and regional teams while ensuring exceptional customer service. Lead daily transportation operations including routing, dispatching, customer service, contractor management, and operational execution. Develop and maintain strong relationships with customers including leading pharmaceutical, laboratory, healthcare, and retail organizations while identifying opportunities to improve service levels, strengthen partnerships, and support future business growth. Develop strategic plans to improve operational efficiency, maximize resources, and support continued regional growth. Coach, mentor, and develop Area Managers to maximize performance, accountability, and career advancement. Maintain ownership of regional Profit & Loss performance by monitoring expenses, improving operational efficiencies, and identifying opportunities to increase profitability. Conduct regular operational reviews and implement continuous improvement initiatives to enhance service quality and operational performance. Utilize DSA's transportation management system (CXT) and other logistics technology platforms to optimize routing, reporting, settlements, and operational visibility. Collaborate with Area Managers on contractor recruitment, vendor negotiations, and market expansion opportunities. Ensure transportation services consistently meet customer expectations, contractual obligations, company standards, and regulatory requirements. Maintain accurate operational records, reports, and performance metrics. Prepare and present operational reports, financial updates, and performance summaries to executive leadership. Review customer orders, transportation schedules, shipping requirements, and service metrics to ensure efficient daily execution. Perform additional duties as assigned. SUPERVISORY RESPONSIBILITIES Provide direct leadership and oversight for Area Managers and regional operations teams. Ensure all markets are appropriately staffed, trained, and operating efficiently. Carry out supervisory responsibilities in accordance with DSA policies and all applicable federal, state, and local employment laws. Recruit, interview, hire, onboard, coach, mentor, and develop employees while fostering a culture of accountability and continuous improvement. Conduct performance evaluations, provide ongoing feedback, address employee concerns, and administer corrective action when necessary. Establish clear performance expectations and hold teams accountable to operational and customer service standards. Maintain full regional Profit & Loss responsibility while driving operational and financial performance. Promote a culture centered on safety, integrity, collaboration, customer satisfaction, and operational excellence. EDUCATION High School Diploma or equivalent required. Bachelor's Degree in Business, Supply Chain, Logistics, Transportation, or a related field is preferred. EXPERIENCE 10+ years of transportation and logistics experience required. 5+ years of progressive leadership experience managing operations and people. Experience managing multiple locations, markets, or regional operations is strongly preferred. Final-mile transportation experience is required. Experience supporting healthcare logistics, including pharmaceuticals, laboratory specimens, medical supplies, or other time-sensitive transportation is highly preferred. Strong understanding of Profit & Loss management, budgeting, forecasting, and operational financial performance. Experience utilizing Transportation Management Systems (TMS), CRM software, Microsoft Office Suite, and Outlook. Excellent leadership, communication, organizational, and problem-solving skills. Ability to build strong customer relationships while leading high-performing operational teams. Knowledge of HIPAA regulations and best practices for handling sensitive healthcare shipments is preferred. PHYSICAL DEMANDS The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. #J-18808-Ljbffr