Onsite AV Support Technician II

Job Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Perform maintenance tasks to help maintain customer spaces including but not limited to, testing/repairing cables and testing/repairing various hardware components
• Provide direct assistance to end users in the operation of the AV/UC systems
• Perform preventive maintenance checks & services on AV/UC systems
• Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide setup and operational support for events
• Perform administrative tasks as required
• Perform service troubleshooting and maintenance support on AV/UC systems
• Setup and monitor video calls as needed
• Ensure compliance with all Customer safety and procedural guidelines
• Track all maintenance activity start to finish with proper documentation as required
• Coordinate RMA processing and parts procurement as needed
• Coordinate outside rental & staging services for special events as needed
• Maintain accurate inventory on all AV/UC systems including spare parts as required

Customer Specific Responsibilities:

• Support complex integrated AV/UC environments and system workflows
• Provide technical and operational support for live events and town halls
• Support customer experience center demonstrations and hosted experiences
• Operate and support media room production, recording, and streaming systems

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent
• Minimum of 2 – 3 years of audiovisual integration experience preferred

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
• AMX Intro to Networking for AV Professionals
• Crestron Professional Installation
• Exton AV Associate Certification
• AVIXA Quick Start to the Audio-Visual Industry
• AVIXA CTS General Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type - Hourly

Min Base - $28.85/hr

Max Base - $36.71/hr