Customer Service Representative

DESCRIPTION

America's Car-Mart is seeking a motivated and results-driven Customer Service Representative to join our organization. If you have a background in customer service, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Customer Service Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers! Compensation: $15 per hour Job Title: Accident Protection Plan Customer Service Representative (APP CSR) Position Overview: The APP CSR is the frontline of the APP claims process. When customers have been in an accident and need to report and file a claim, they will interact with the APP CSR’s. Inbound calls, Outbound calls, text messaging and emails are all the forms of communication that the APP CSR will use to communicate with customers, our dealerships and insurance companies. Under the guidance of our experienced trainers, you will gain hands-on experience in handling customer claims, inquiries, resolving issues and providing exceptional service. This is an entry-level position with excellent growth opportunities within the APP Department. Key Responsibilities: * Answering inbound calls and making outbound phone calls with customers, car-mart dealerships, and insurance companies. * Processing and responding to text and email messages with customers, car-mart dealerships, and insurance companies. * Gathering information needed to process APP claims, insurance documents, police reports, pictures.

• Logging and documenting all communications in the Company’s software.
• Provide exceptional customer service, addressing queries and concerns with

professionalism.

• Ensure adherence to claims processing standards and company policies.
• Follow company policies and procedures and support company mission, vision,

values, and standards of ethics. * Daily attendance required to ensure all duties are completed in a timely fashion. Qualifications:

• Strong phone and verbal communication along with active listening skills.
• Attention to detail and organizational skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Computer and typing skills, and the ability to learn our tracking tools and

software.

• Ability to maintain accurate records and documentation.
• A team-oriented mindset and the ability to collaborate effectively.
• Knowledge or experience with Auto Insurance Claims is a plus but is not

required. This is a full-time position, Monday – Friday 8am – 5pm, at the Corporate Office in Rogers, AR and comes with many benefits plus, a fun, team-oriented environment. The ideal candidate needs to be self-motivated, ability to follow directions and be dependable. Benefits: We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to: * 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions * Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success. * Health Insurance: Comprehensive medical coverage to keep you and your family healthy.

• Dental & Vision Insurance: Care for your smile and vision needs.
• Life Insurance: Protect your loved ones with company-provided coverage.
• Disability Insurance: Financial support during unforeseen circumstances.
• Supplemental Benefits: Options for Critical Illness, Accident, and Hospital

Indemnity coverage.

• Paid Time Off: Enjoy well-deserved rest and relaxation.
• Paid Holidays: Celebrate special days with your loved ones.
• Employee Assistance Program (EAP): Access confidential support for personal

and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs. This is a full time position and comes with many benefits plus, a fun, team work environment. The ideal candidate needs to be self motivated, ability to follow directions and be dependable. Benefits: We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to: * 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions * Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success. * Health Insurance: Comprehensive medical coverage to keep you and your family healthy.

• Dental & Vision Insurance: Care for your smile and vision needs.
• Life Insurance: Protect your loved ones with company-provided coverage.
• Disability Insurance: Financial support during unforeseen circumstances.
• Supplemental Benefits: Options for Critical Illness, Accident, and Hospital

Indemnity coverage.

• Paid Time Off: Enjoy well-deserved rest and relaxation.
• Paid Holidays: Celebrate special days with your loved ones.
• Employee Assistance Program (EAP): Access confidential support for personal

and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs. Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable #corp