AV Systems Operations Specialist (4505) Job #87481 - College of Computing, Data Science, and So[...]

AV Systems Operations Specialist The AV Systems Operations Specialist supports the daily operation, reliability, sustainment, and ongoing enhancement of audiovisual (AV), unified communications (UC), and production technology systems across instructional, collaboration, and event spaces within CDSS. Reporting to the Director of Facilities and Capital Projects, this role supports the operational execution and sustainment of enterprise AV, UC, hybrid collaboration, and production technology initiatives across the organization. Supports 9 classrooms, 2 lecture halls, 1 event center, 4 extra‑large conference rooms, and 40 small/medium conference rooms. Working Conditions Primarily on‑site position supporting active instructional, collaboration, and event spaces. Occasional evening or weekend work during major events, deployments, or maintenance windows. Ability to move AV equipment up to approximately 40 lbs and access equipment racks, ceilings, and service spaces. Responsibilities and priorities may evolve based on operational needs, active initiatives, demand for support, and departmental priorities. AV & Unified Communications Operations (35%) Provide Tier 2/3 operational and technical support for classrooms, lecture halls, conference rooms, and event spaces. Troubleshoot and support issues involving Crestron‑controlled environments, DM‑NVX and AV‑over‑IP systems, Zoom Rooms, PTZ camera systems, DSP platforms (Q‑SYS), wireless microphones and audio systems, displays and switching infrastructure, UC hardware platforms (Logitech). Serves as an escalation resource for frontline support teams, student workers, and operational support staff. Monitor and maintain AV and UC system health using Xyte Device Cloud, Zoom Admin Portal, Logitech Sync, Korbyt. Collaborate with AV engineering, infrastructure, and operational leadership teams to support reliable system operation and operational scalability. Systems Reliability & Operational Support (25%) Support preventative maintenance and lifecycle management across more than 60 AV‑enabled spaces. Assist with firmware updates, system testing and validation, configuration verification, inventory tracking, room standards implementation, asset management, configuration backups, and operational documentation. Develop and maintain SOPs, troubleshooting guides, room documentation, escalation procedures, operational workflows, and recommendations for workflow improvements. Zoom Rooms & Crestron Ecosystem Support (20%) Support deployment, maintenance, enhancement, and operational scaling of Zoom Rooms across CDSS spaces. Maintain and troubleshoot Crestron‑based AV systems, including DM‑NVX, touch panels, room scheduling systems, control system integrations, collaboration workflows. Collaborate with AV engineering teams, vendors, and integrators on system upgrades, technology rollouts, operational testing, and deployment readiness. Assist with implementation and operational support for enhancements such as collab compute integrations, One Beyond, VIZRT, hybrid meeting workflows, Zoom Rooms feature expansion, AV‑over‑IP operational improvements. Provide operational input toward evolving AV and UC standards, support practices, and deployment workflows under departmental leadership. Production & Streaming Support (10%) Support livestreaming, hybrid events, recordings, lectures, and high‑visibility campus events. Operate and maintain production‑related systems, including switchers, encoders, PTZ camera systems, audio interfaces, lighting systems, streaming infrastructure. Assist with operational support for evolving production workflows involving NDI and Vizrt ecosystems, hybrid production environments, lecture capture platforms. Provide light post‑production support, including media exports, clipping, audio cleanup, and file preparation. Coordinate room and production setups for special events, presentations, and executive‑facing activities. Training, Documentation & Knowledge Transfer (10%) Develop scalable training and enablement materials for faculty, staff, and support teams: quick‑start guides, onboarding materials, knowledge base articles, short training content. Support train‑the‑trainer and knowledge‑transfer sessions for support teams and departmental stakeholders. Assist users with varying technical backgrounds while promoting consistent room usage and operational best practices. Other Task Assigned (5%) Additional tasks as assigned by the Director of Facilities and Capital Projects. Required Qualifications 4+ years of experience supporting enterprise AV, UC, classroom technology, or production technology environments. Strong operational troubleshooting experience with Crestron ecosystems, Zoom Rooms, AV‑over‑IP systems, DSP platforms (Q‑SYS), PTZ camera systems, and enterprise collaboration technologies. Experience supporting livestreaming, hybrid collaboration, or production workflows. Experience creating technical documentation, SOPs, and operational processes. Strong communication, organizational, and stakeholder‑support skills. Ability to manage competing priorities in fast‑paced operational environments. Strong critical thinking and problem‑solving skills with the ability to adapt to evolving operational needs. Bachelor’s degree in a related area and/or equivalent experience/training. Preferred Qualifications CTS certification or equivalent industry certification. Experience supporting higher education, enterprise collaboration, or large‑scale AV environments. Familiarity with NDI ecosystems. Experience with lecture capture platforms such as Panopto or Kaltura. Exposure to AV deployments, commissioning, or systems integration workflows. Familiarity with scripting, automation, or monitoring integrations. Exposure to Crestron programming environments or advanced control system workflows. CTS Preferred CTS‑D Preferred DM NVX Certified Engineer Preferred Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. Classification: EDUC TCHL SPEC 3 TX Anticipated hiring range: $33.57/hr - $45.38/hr UCB salary range: $33.57/hr - $59.72/hr The salary offer to the final candidate will take into consideration their experience and salary equity with current UC Berkeley employees working in similar roles. #J-18808-Ljbffr University of California-Berkeley