Lead Ophthalmic Technician

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit

JOB TITLE: Lead Ophthalmic Technician/Scribe
COMPANY: Grand Rapids Ophthalmology
LOCATION: Grandville, MI

PERKS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

SUMMARY

Position Overview:

• Monitor daily clinic flow including employee assignments in addition to responsibilities such as technical and clerical functions.

• Works closely with clinic leaders to coordinate schedules and assist in promoting an efficient and productive clinic.

• Assists Physicians with examinations, testing, treatments and administrative duties

Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

• Updates and communicates practice policies and procedures to clinical staff.

• Acts as a liaison between clinic leadership and the clinic staff.

• Provides input to clinic leadership to improve clinic efficiency and productivity.

• Assists the clinic leader in the training and evaluation of clinical staff. May be asked to provide input to clinic leaders for employee reviews.

• Monitors clinical staff for compliance with clinic policies.

• Monitors team hours to minimize overtime and make changes to the schedule as patient flow allows, communicating to the clinic leader when appropriate.

• Maintains knowledge of all aspects of the clinic, such as front desk, medical records, surgery scheduling, and contact center for coordination purposes.

• Completes tasks requested by Physicians and delegates as appropriate.

• Assists in triage for patient calls and walk-ins (go to person on the team).

• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
• Ophthalmic Scribe Certification (OSC) certification is preferred, but not required

SYSTEMS AND TECHNOLOGY

• Requires proficient keyboarding skills, use of Electronic Medical Record (EMR) and image management system
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Computer proficiency and ability to quickly learn new applications

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity - including color, depth, peripheral vision, and the ability to adjust focus - is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact View phone number on click.appcast.io. Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.