Service Desk Specialist

Job Description:

NEED COMPTIA A+ OR ITIL CERT

This role will require:

• Knowledge of Active Directory or other identity management system
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
• Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
• Update both hardware and software assignments in Manifest.
• Assist users in operating systems, application programs, utilities, and hardware operations.
• Image, install and move IT-related equipment.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Government Administration