Export Manager

Are you looking for an exciting opportunity as an Export Manager for the Iberian region and Italy? Then we'd be delighted to welcome you to our team! Welcome to Laroy Group ... Home for people & pets! Our love for animals is our passion. Laroy Group wants to strengthen the bond between people and their pets so they can live longer, healthier, and happier lives. We want Laroy Group to become one of the world’s leading producers and suppliers of high-quality pet products. A complete assortment of food and accessories for pets for retailers, professionals and wholesale. We want Laroy Group to be a family business on a human scale; a “home” for our employees, customers and suppliers and a place where we all respect each other. As an Export Manager at Laroy Group, you are responsible for the direct operational commercial expansion in your region (Iberia, Italy and Cyprus). You maintain long‑term relationships with your existing customers, while also exploring new markets and further developing existing ones. As an Export Manager, you focus on the following four key pillars: 1. You are responsible for the operational expansion of export You oversee the follow‑up and further development of your customer and distributor base within specific countries. You manage the entire order process, from quotation to order receipt and delivery, in collaboration with the purchasing department and the warehouse, ensuring optimal customer satisfaction and retention. In cooperation with the Export Sales Manager, you conduct market studies and analyses to assess the companies’ potential. 2. You are responsible for prospecting and maintaining existing customers You maintain daily telephone contact with customers and local distributors. You are specifically responsible for the further development and critical assessment of the existing distributor network. Approximately 50% of your time is spent visiting customers, having online meetings and organizing and hosting customer visits in Wondelgem. Together with our professional marketing team, you help organize trade fairs in your region, where you also play an active role. In addition to participating in trade fairs and events, you ensure that all information on competitors and/or significant market developments is communicated to the relevant departments. 3. Securing and following up on orders You actively monitor projects for quotations prepared in close collaboration with the sales and export support teams. In close cooperation with export support, you ensure a seamless process from prospecting to quotation and final order. You provide clear instructions to the export support team. 4. Administrative tasks and complaint handling Your administrative communication ensures the flawless handling of all sales transactions. In collaboration with the finance department, you proactively monitor credit limits and overdue payments. You translate any customer complaints to export support, ensuring they are addressed quickly and professionally. You prepare concise visit reports highlighting action points following your regional visits. You are responsible for independently planning your visits. You produce a monthly financial report for management to present the figures and action points from the previous month. What is expected of you? You are perfectly fluent in English, both spoken and written. You have several years of successful commercial experience in a B2B environment. You are a strong communicator and have the necessary negotiation skills. You agree with the values of our company. You can work perfectly independently . You are accurate, stress resistant and practical. You are interested in the products we offer. What do we have to offer you? We offer you a challenging and impactful position within a fast‑growing international company that maintains its familial character and people‑oriented approach. As Export Manager, you will play a key role in the further development of our international markets. In this role, you'll enjoy a high level of autonomy and responsibility, with room for initiative and strategic input. You’ll be part of a dynamic team that not only strives for professional results, but also values mutual trust and collaboration. What’s in it for you? A competitive salary package, aligned with your experience and responsibilities A performance‑based bonus plan Flexibility and trust in managing your daily schedule Opportunities for personal and professional growth through training and development At Laroy Group, you’re not only contributing to the company’s growth, but also to your own development. We’re excited to discover your ambition and welcome your talent into our team. Ready for an international challenge in a people‑focused organization? Let us hear from you! #J-18808-Ljbffr