Maintenance Supervisor - Prose Kent

Job Description Summary Prose Kent has an immediate opening for an experienced Maintenance Supervisor! Our team members are high performers that care about customer service and exceed expectations. The Maintenance Supervisor plays a critical role in our success. Responsibilities Being part of a team and having fun while providing excellent customer service Managing outside vendors and following up on warranties by email and phone Developing standards for cleanliness and overall appearance of the property Knowledge of hot water repair and maintenance highly desired Basic carpentry knowledge required Supervising up to 5 employees Assisting with developing the budget for regular repair and maintenance and capital expenses Delegating and completing resident work orders in a timely manner Assisting and completing work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Overseeing and completing the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Developing standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. Periodically inspecting work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspecting work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. Maintaining adequate inventory of spare parts and maintenance materials and working with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Completing monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. Assisting Community Manager in developing the budget for regular repair and maintenance and capital projects. Supporting cost‑cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Conducting regularly scheduled Greystar safety meetings, ensuring all MSDS sheets are current and readily accessible, and keeping up to date on OSHA and other safety related laws and requirements to ensure community compliance. Demonstrating customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. Qualifications and Experience Vast maintenance management experience in multifamily housing Knowledge of hot water heater repair and maintenance, carpentry required, background on different types of roofing materials (shingle to BUR, membrane, and EPDM) highly preferred Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment Proficient in MS Office Suite and property management software (Yardi or One Site) High level of professionalism in manner and dress Basic Knowledge & Qualifications High school diploma, GED, or related experience and training. Experience in property management maintenance, other building maintenance, or related trade. Must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment and measuring devices. Ability to apply principles of logical thinking to define and correct problems. Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members and other business contacts, respond courteously, and stay calm when addressing and resolving customer problems. Ability to read, write and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the company, and answer questions related to department operating policies. Proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for the manager’s use. Property management system experience preferred. Mathematical skills necessary to add, subtract, multiply and divide numbers, decimals, and fractions in order to review and complete various financial, administrative and legal documents. Specialized Skills EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. All certifications as required by state and local jurisdictions. Valid driver’s license to operate a golf cart on the property, if applicable. Travel / Physical Demands Stand, walk, sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Push, pull, lift, carry or maneuver weights of up to 25 pounds independently and 50 pounds with assistance. Local, routine travel may be required to attend business meetings, training programs or other situations necessary for the accomplishment of this position. Flexible work schedule, including call‑in during evenings, weekends and holidays. Compensation The hourly range for this position is $33.00 - $41.50. Additional Compensation Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly and/or quarterly bonus programs. Robust Benefits Offered Competitive Medical, Dental, Vision, and Disability & Life insurance benefits; low-cost employee medical coverage for employee‑only coverage and discounts after 3 and 5 years of service. Generous Paid Time off: all new hires start with 15 days of vacation, 4 personal days, 10 sick days, 11 paid holidays, and a birthday off after 1 year of service; additional vacation accrues with tenure. Onsite housing discount available to onsite team members subject to discount and unit availability. 6‑week Paid Sabbatical after 10 years of service and every 5 years thereafter. 401(k) with company match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information due to collective bargaining agreements and/or local governing authority. Background Check Greystar will consider for employment qualified applicants with arrest and conviction records. Equal Opportunity Employer Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Greystar Worldwide, LLC