Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2005, and today I lead a team of 16. My background with State Farm is extensive—I’ve worked in Accounting, Claims, Agency, and Leadership before returning to agency ownership for a second time. That path gave me a deep understanding of operations, leadership, and how to build a high-performing team.

I attended Southern Nazarene University in Oklahoma, and I’m married with grown children. I’m also a big animal lover with two dogs and two cats, and my offices are pet-friendly. We even love when team members bring their dogs in for a visit! Community involvement is important to me. I support the Humane Society, stay active in the local Fire Department’s 9/11 fundraiser, and I’m a monthly supporter of three children around the world through ChildFund.

My team enjoys several great perks, including a 401k, Group Life Insurance, a subscription to a primary care doctor, a full kitchen in one of our offices, Jeans Fridays and a strong commitment to work-life balance. We maintain a fun, energetic environment with a culture built around four core values: taking the high road, WE > ME, Progress > Perfection, and a mindset that We Win together.

I’m looking for go-getters who are coachable, accountable, and excited to be part of a high-performance, team-oriented environment. We operate with transparency, consistency, and a proven game plan—if you’re in the Wichita market, this is truly an amazing place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with David Curry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.