Case Manager

Career Opportunity : Case Manager

Reports to: Integrated Behavioral Health Director

Organization : The HealthCare Connection (THCC)


Location : Cincinnati, OH - Lincoln Heights

About The HealthCare Connection :

Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.

We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy.

Benefits:

• Health Insurance and Rewards Program
• Dental, and Vision Insurance
• Free Life & Short-Term Disability Insurance
• 403(b) Retirement Plan with employer match
• Comprehensive Paid Time Off (PTO)
• 10 Paid Holidays

Position Summary:

The HealthCare Connection is seeking a Case Manager to support our high-risk and complex patient population. In this role, you will provide case management and outreach services, helping patients overcome barriers related to social determinants of health and guiding them toward improved health outcomes and quality of life. The Case Manager will assess patient needs, develop individualized care plans, and connect patients and families with essential community resources. This role requires strong collaboration with an interdisciplinary care team to ensure coordinated, patient-centered care.

Key Responsibilities :

• Identify at-risk patients experiencing challenges related to social determinants of health using screening tools (e.g., PRAPARE)
• Conduct comprehensive assessments of patient and family needs, including physical, psychosocial, educational, and resource-related factors
• Assist in coordinating care plans in collaboration with healthcare providers and interdisciplinary teams
• Develop and facilitate patient-centered care plans in alignment with Primary Care Providers and Behavioral Health Providers
• Ensure effective communication and coordination to avoid duplication of services
• Provide referrals and support for mental health and substance use treatment programs
• Advocate for patients by assisting with problem-solving, education, and self-management coaching
• Schedule and ensure completion of follow-up appointments, screenings, and referrals
• Maintain accurate documentation and patient tracking systems, including services provided and outcomes
• Build and maintain relationships with community agencies and external resources
• Serve as a resource and liaison for patients, families, and the healthcare team

Qualifications :

Education:

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field required

Experience & Skills:

• One or more years of recent case management experience preferred
• Experience working with pediatric and adult populations
• Knowledge of community resources and social service systems
• Experience with Microsoft Office; familiarity with EMR systems preferred
• Strong interpersonal, communication, and organizational skills
• Ability to work effectively with diverse populations
• Bilingual skills preferred

What We're Looking For

• A compassionate professional dedicated to improving patient outcomes
• Strong advocate for patients and families
• Team-oriented individual who thrives in a collaborative environment
• Ability to manage multiple priorities and adapt to changing needs

Equal Employment Opportunity/Drug-Free Workplace:

The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability.

THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.