*REVISED* Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor[...]

Job Description Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experience [R0151864] ROLE of the POSITION The Campus Relations Specialist (CRS) will report directly to the Assistant Director of Campus Relations under the direction of the Executive Director of Campus Relations and Visitor Experience. The primary purpose of this position is to provide direct support, analysis and advice via chat messaging, text messaging, phone and in-person visitors; to create and curate knowledge articles, chat utterances, and web articles in order to support the increase in both machine learning and agent knowledge in all chat, campus, and visitor outreach (cases, email, phone, and outbound call campaigns) responses. This will in turn improve guest service and support for all stakeholders -- students, guests, and staff alike -- as it will reduce the number of communications escalated to the home offices. The ability to provide answers that are correct, direct, and concise are important campus support job responsibilities. Successful support agents will need to be able to handle navigating multiple avenues of support on both an assigned and as-needed basis. This means being able to research account activities and notes, analyze, assess and troubleshoot different issues that may include escalations to other offices, provide supporting help documentation, and any number of other tasks to complete guest support. The CRS will need to be able to work through several problems simultaneously to be effective both to the guests and to the Campus Relations team. Additionally, recognizing written tone, asking for clarification, acknowledging frustrations, and reassuring visitors that they will receive the assistance they seek—will ensure that the students, families and guests feel supported and help alleviate frustration. It will also be important to know how to potentially de-escalate and also when an issue needs to be escalated beyond what the CRS is able to effectively and appropriately handle. Finally, the CRS will serve as the front line for student/customer service for UNLV and will need to know a very wide breadth of campus programs, policies, and processes. They will need to be able to research and navigate the UNLV website and external websites as necessary and be able to be proficient in all UNLV systems, the CRM, the SIS and other databases and platforms. Comfort and adaptability with technology and the ability to catch on to trends in issues and suggest tech savvy solutions will be a necessity. All positions in Academic Affairs contribute to our core mission: to increase enrollment and promote equitable student success. By addressing systemic obstacles and implementing strategic services, programs, and support, this position will play a part in enhancing student enrollment, retention, successful progression, timely completion, and equitable outcomes, in order to meaningfully contribute to the institution’s commitment to expand access, grow enrollment, and promote equitable student success. As with all Academic Affairs positions, it is expected that this role will be filled by a person who subscribes to and exemplifies the university's core values in all interactions; demonstrates professionalism and collegiality; is collaborative and a team player; is ethical, transparent, and abides by all university, NSHE, and State laws, policies, and procedures as appropriate to the position; and embraces diversity, equity, and inclusion in ways that promote belongingness for students, faculty, staff, community partners, and campus guests. With administrative faculty positions, some evening and weekend work may be necessary and there may be occasional travel. Minimum Qualifications This position requires a Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 1-3 years of Related Professional Experience. Credentials must be obtained prior to the employment start date.

ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT

In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience. For positions requiring a master’s degree, acceptable equivalents include: Required Experience 1 or more years of related professional experience or Master’s Degree COMMITMENT to DIVERSITY and CAMPUS VALUES A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary competitive with those at similarly situated institutions. Contingent upon funding Contingent upon funding Benefits Of Working At Unlv Competitive total rewards package including: Paid time off, sick leave, and holidays Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary benefits programs No state income tax Tuition discounts at Nevada System of Higher Education (NSHE) schools Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

Employee recognition and appreciation programs UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on and off campus Wellness programming for all UNLV faculty and staff at no cost Opportunity for career advancements to leadership roles Connect with colleagues with shared interests Personal and professional development opportunities A comprehensive onboarding program, Rebels: Onboard Support and resources available for veteran applicants — View email address on click.appcast.io or visit our Veterans Webpage. Profile of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us online at:

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: View phone number on click.appcast.io; Email: View email address on click.appcast.io, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: View phone number on click.appcast.io FAX: View phone number on click.appcast.io; TDD: View phone number on click.appcast.io; Email: View email address on click.appcast.io; or to both. Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty Exempt Yes Full-Time Equivalent 100.0% Required Attachment(s) Letter of interest, detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references. Posting Close Date 06/30/2027 Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitment that provide a work schedule are subject to change based on organizational needs. #J-18808-Ljbffr University of Nevada-Las Vegas