Sales Associate Part Time

Job DescriptionCashier and Sales Associates/Customer Service StaffCustomer Service staff include store cashiers and sales associates and are responsible for maintaining positive customer relationships by handling questions and concerns with speed and professionalism ensuring the customers have a positive experience and foster loyalty to the Kenny Queen Hardware and Supply, Inc brand. Providing our customers with helpful, fast, and friendly service is critical for frontline customer service staff. Answering questions about our products and services, processing orders and transactions, resolving issues and troubleshooting problems, effectively handling customer complaints, and cultivating partnerships are paramount to our success.DUTIES & RESPONSIBILITIESSales AssociatesProvide prompt and courteous customer service by engaging the customer, determining their needs, and suggesting project requirements. Be attentive, polite and smile.Help unload incoming trucks and put away merchandise as arranged by management.Execute daily operational goals and priorities with a sense of urgency and attention to detail.Cooperative as a part of the team by sharing ideas for process improvement with Management.Restock merchandise displays, mix paint, cut keys, remove promotional bin tags from displays and price tags as required following sales events.Handle transfers and special orders for all non-stock items.Clean, neaten and organize products as assigned.Demonstrate the S.A.L.E.S. processAssist customers with simple complaints/concerns; get a manager involved with problems as needed.Promote the Ace Rewards program to all customers.Maintain awareness of all promotions and advertising to inform customers about special sales and events.Assist customers with large or heavy items as needed.Actively participate in store communications, initiatives, and daily huddle.Assist in the training and development of peers.Maintain a neat and professional personal appearance. Wear your red vest, name tag, radio, and headset to efficiently communicate with sales team and management.Other duties, as assigned.Version 1.23CashierProvide prompt and courteous customer service by engaging the customer, determining their needs, and suggesting project requirements. Be attentive, polite and smile.Verify the accuracy of the cash drawer at the beginning and end of each shift. Immediately notify management of any inaccuracies.Precisely and accurately handle money, checks, and other types of payment received for products sold including processing refunds and/or issuing store merchandise credit.Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies.Greet customers entering the store and thank them for shopping with us upon their exit.Answer the phone using a polite and helpful demeanor. Transfer calls to the appropriate department.Be knowledgeable and actively participate in all sales promotions and campaigns. Engage customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively recruit participants by informing and enrolling new customers in the program.Practice suggestive selling and build customer relations.Address customer complaints in a helpful, positive manner.Face front and dust merchandise near register area and perform regular cleaning of counter surfaces and equipment.Actively participate in store communications, initiatives, and daily huddle.Assist in the training and development of peers.Maintain a neat and professional personal appearance. Wear your red vest, name tag, radio, and headset to efficiently communicate with sales team and management.Other duties, as assigned.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.I acknowledge that I have received the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may assigned by my manager, supervisor, and department leader.Version 1.23KNOWLEDGE, SKILLS & ABILITIESStrong verbal and written communication skills with the ability to communicate professionally with customers and team members.Exceptional customer service skills by providing prompt, friendly and attentive service to help maintain a customer-focused culture.Strong organizational skills and willingness to learn.Proven track record of being a team player and interact with customers of various socio-economic levels, persons in differing company roles, vendors, and guests.A continuous pattern of regular and prompt attendance is required and must be able to work a flexible schedule of nights, days, and weekends.POSITION REQUIREMENTSHigh School Diploma or General Education Degree (GED); or an equivalent combination of education and experienceMust be at least 18 years of agePHYSICAL REQUIREMENTSThe minimum physical requirements for this position include:Ability to stand for extended periods of time, walk, reach and bend to perform job dutiesMove and handle merchandise up to 80 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.Job responsibilities may change based on the needs of the business.AcknowledgementI have read and acknowledge the duties that are outlined in this document and hereby agree to the tasks and expectations as provided.Employee Signature___________________________________________________Date_______________________________________________Company Representative Signature_______________________________________Date_______________________________________________KNOWLEDGE, SKILLS & ABILITIESStrong verbal and written communication skills with the ability to communicate professionally with customers and team members.Exceptional customer service skills by providing prompt, friendly and attentive service to help maintain a customer-focused culture.Strong organizational skills and willingness to learn.Proven track record of being a team player and interact with customers of various socio-economic levels, persons in differing company roles, vendors, and guests.A continuous pattern of regular and prompt attendance is required and must be able to work a flexible schedule of nights, days, and weekends.POSITION REQUIREMENTSHigh School Diploma or General Education Degree (GED); or an equivalent combination of education and experienceMust be at least 18 years of age #J-18808-Ljbffr