Residential Sales Coordinator

Residential Sales Coordinator

Come join our team and open the door to an amazing career at Quality Overhead Door! We have an immediate opening for a Residential Sales Coordinator at our Toledo, OH location.

Quality Overhead Door is the leading garage door company serving Northwest Ohio and Southeast Michigan. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.

Summary

In the role of Residential Sales Coordinator, you will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. The ideal candidate is detail-oriented, enjoys working in a fast-paced environment, and thrives on providing exceptional customer service.

Duties

• Coordinate appointments for sales consultations and installations
• Work closely with customers and installation teams to ensure projects move smoothly from quote to completion
• Enter and maintain customer and job information within company systems
• Assist sales representatives with scheduling, follow-up, and project coordination
• Communicate with customers regarding appointment confirmations, scheduling updates, and installation timelines
• Manage documentation, contracts, and customer records
• Support daily office operations and customer service needs

Requirements

• Must be at least 18 years old
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office and business software systems
• Ability to work effectively in a team-oriented environment
• Positive attitude and strong attention to detail

Preferred Qualifications

• Previous customer service, sales support, scheduling, or administrative experience preferred
• Acumatica experience preferred

Skills

• Willingness to learn
• Strong problem-solving skills
• Excellent attention to detail
• Customer service-oriented mindset
• Adaptability to a changing work environment
• Excellent analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong communication and interpersonal skills

Work Conditions

• Climate-controlled environment
• Frequently sitting, standing, bending, and using typing movement
• Using a computer and a landline phone throughout the day

Schedule

• Monday to Friday, 8:00 am to 5:00 pm

Benefits

We are proud to offer a robust benefits package to our Team Members including:

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

Core Values

At Quality Overhead, we base our actions on the following core values and request the same from all team members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally