Yard Associate

Elitsac Yard Associate

Elitsac, Inc. has been serving Western New York with Lumber, Building Materials, Rental Equipment, and Hardware since 1870. With deep roots in the area, we are committed to helping our customers get the job done the right way every time. Elitsac (Castile spelled backwards) has been a Women Owned Small Business (State WBE and Federal WOSB) since 1996 and is an independently-owned member of Do it Best Corp., the only US-based, member-owned comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry. Our local store is stocked with products tailored just for you and your community, and our online catalog features 67,000 items available for purchase. If you need it, we have it, with fast and free delivery to our store. We have the lumber and building materials near and around you. We also serve the Buffalo and Rochester areas with rental equipment, offering anything from mid-large size construction equipment rentals to tool rentals.

Benefits

Locally owned and operated, Career Advancement Opportunities, 401(k) matching, Competitive salary, Employee discounts, Health insurance, Opportunity for advancement, Paid time off, Wellness resources

Job Summary

Yard associates are expected to maintain a positive representation of Elitsac, Inc. by providing an outstanding customer service experience consistent with company values. The main task of a yard associate is to assist customers and maintain a clean and efficient lumberyard. They should be willing to continually learn and expand their knowledge of the retail industry.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
• Create an inviting environment for customers by maintaining a clean and orderly lumberyard, which will include housekeeping tasks as needed.
• Assist in taking regular inventory of stock.
• Assist with loading customer's vehicles. Check invoices to make sure the correct products are loaded.
• Assist with daily upkeep and straightening of lumber stacks.
• Help yard staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications

• Outstanding customer service skills and professional attitude.
• A working knowledge of the products in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Knowledge of effective sales methods and techniques.
• Understand how to safely operate a forklift.
• Ability to lift up to 80lbs on a regular basis.
• Valid driver license.

Goals

• Continually expand knowledge of all departments, both in the lumberyard and retail store.
• Become a versatile employee, able to help in other areas as needed.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.

Compensation: $15.50 - $17.50 per hour