Customer Onboarding Specialist

Job Description

Job Description

Shape the future of Search.  

 

About BrightEdge  

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 

 

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 

 

About the Role  

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

 

As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

 

**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

How you'll spend your time:

• Delivering onboarding trainings and materials
• Ensuring platform adoption
• Timely scheduling and delivery of onboarding sessions
• Lead successful transitions to the Customer Success Manager team after onboarding

We're excited about you if you have:

• Bachelor's degree required
• 1+ years’ experience working in a Marketing Technology environment a plus
• Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
• Strong articulation and presentation skills
• Ability to follow process consistently in a high call volume environment
• Willingness to learn and use coaching feedback to improve
• Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

• Motivating, high-impact work that builds your career 
• Medical, dental, and vision insurance with multiple package options 
• 15-23 days PTO depending on tenure plus 10 paid holidays 
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
• Discounted gym membership and fitness benefits 
• No or low cost therapy and professional coaching sessions through Spring Health 
• 4-6 weeks fully paid parental leave 
• Pet wellness and insurance plans to keep your furry family healthy 

This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors. 

How we work  

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.