Patient Service Represent

Dr Lane & Associates

We are seeking an experienced and friendly Patient Service Representative (PSR) to join our team at our Fuquay Main office. This role is ideal for someone who enjoys connecting with patients and our dental teams to create the ideal patient experience.

Overall Responsibility:

The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

Maintains professional & positive attitude when answering calls & patient/office interaction
Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR Answers, directs, and provides information and assistance to all callers
Answers, directs, and responds to all emails from View email address on click.appcast.io & View email address on click.appcast.io
Answers, directs, and responds to chat line for lanedds.com & ncoso.com
Consistently monitors any voicemail messages for prompt response
Contacts all potential new patients from all marketing events
Contacts all promotional requests received online and schedules accordingly
Keeps up to date with all promotions, new providers schedule and location
Documents all interactions in appropriate system, updates call log and promotion log
Other duties as assigned

Skills & Attributes:

Excellent planning, analytical, problem solving, and organizational skills
Strong interpersonal and communication skills
Possess a positive attitude and top-notch customer service skills
Work efficiently in a rapidly changing environment
Professional appearance and manner
Computer proficiency

Job Specifications:

High School Diploma or GED
A minimum of 2 years of dental office experience
Denticon and Dolphin experience is preferred
Bilingual (English/Spanish) is a plus
Ability to lift 15-20lbs
Please note this position is in office - not remote.

Why You'll Love Working Here:

Competitive pay!
Comprehensive Insurance Coverage (after 90 days!) - Health, Vision, Dental, Life, Disability, FSA & more!
401(k) Employer Contribution Plan (after 90 days!)
Quarterly Performance Bonus Opportunities!
Employee Assistance Program!
Uniform Allowance!
Paid Time Off & Paid Holidays!
Fridays off at 2 PM!
Volunteer opportunities with our Smile Squad to earn awesome prizes!
Fun team events, giveaways & social campaigns year-round!
Birthday and Work Anniversary surprises sent directly from our owners!
Employee discounts at major retailers!
and so much more!

Apply

Vacancy posted 4 days ago

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