Commercial Account Manager

Commercial Account Manager

Catalent's Chelsea, Massachusetts site specializes in inhalation and oral drug development and manufacturing, with expertise in spray dry dispersion, dry powder inhalers, and bioavailability enhancement technologies. The site supports programs from development through commercial manufacturing and serves as a key part of Catalent's global oral and specialty delivery network.

Position Summary

We have an opportunity for a Commercial Account Manager to join our team and act as the primary site contact for assigned customer accounts. In this role, you will ensure customer satisfaction by managing the commercial process and driving continuous improvement. You will build strong relationships with key stakeholders and provide a consistent experience while promoting the Catalent brand. This position is ideal for someone who enjoys working in a fast-paced environment and values collaboration and accountability.

Shift: Monday Friday 1st shift Location: 100% on-site at our facility in Chelsea, MA

The Role

• Serve as the primary commercial contact for assigned customer accounts, acting as the voice of the customer, and ensuring successful execution of commercial manufacturing programs.
• Partner with customers, operations, planning, finance, quality, and supply chain teams to align forecasts, demand plans, and production requirements.
• Lead onboarding and integration of new commercial clients as programs transition from development and PPQ into routine commercial manufacturing.
• Develop and implement scalable account management, forecasting, and planning processes to support the site's continued commercial growth.
• Drive cross-functional communication, issue resolution, and strategic relationship management while balancing customer expectations with operational capabilities.
• Perform additional duties as needed.

Candidate Minimum Requirements

• Bachelor's Degree is required.
• Minimum of 3 years of experience in commercial account management, strategic account management, commercial operations, customer-facing operations, supply chain, planning, or related client-facing roles.
• Experience managing customer relationships and coordinating across multiple internal stakeholders in a manufacturing, CDMO, pharmaceutical, life sciences, or other complex operational environment.
• Experience supporting forecasting, demand planning, SIOP/S&OP, or commercial execution activities.
• Strong communication, relationship-building, and cross-functional collaboration skills.
• Demonstrated ability to manage multiple priorities, solve problems, and operate effectively in a fast-paced, evolving environment.
• Proficiency with Microsoft Office applications; experience with ERP systems preferred.

Preferred Skills & Background

• Experience in pharmaceutical manufacturing, CDMO/CMO, life sciences, or other regulated manufacturing environments.
• Experience owning customer forecasts and aligning demand with operational capacity.
• Participation in SIOP/S&OP processes or similar integrated business planning activities.
• Experience developing, improving, or implementing business processes in a growing organization.
• Knowledge of PPQ, commercial manufacturing, inhalation products, oral solid dose (OSD), or related pharmaceutical operations is preferred but not required.
• Experience with inhalation, spray drying, or OTC products is a plus.

Compensation

The anticipated salary range for this position in Massachusetts is $90,000 $120,000 plus eligibility for a bonus. The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a multi-state employer, and this salary range may not reflect positions that work in other states.

Why you should join Catalent

• Opportunity to play a key role in driving growth within a global CDMO leader.
• Competitive compensation package, including incentive opportunity.
• Day-one medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement and professional development opportunities.
• Generous paid time off and holiday schedule (152 hours + 8 holidays).
• Collaborative, mission-driven culture focused on improving patient outcomes worldwide.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.