Technology Change & Communications, Senior Specialist

General InformationJob TitleTechnology Change & Communications, Senior SpecialistJob ID107710Work AreasTechnology & EngineeringEmployment TypePermanent Full-TimeLocation(s)Boston, ChicagoDescription & RequirementsWHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.WHO YOU’LL WORK WITHYou’ll join Bain’s Technology Services Group (TSG), a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance.WHERE YOU’LL FIT WITHIN THE TEAMThe Senior Specialist, Technology Change & Communications, sits within Bain’s internal Change Management team and plays a hands-on role in supporting the delivery and adoption of technology transformation initiatives. Working across cross-functional teams, you’ll translate complex project and technology changes into clear, engaging, and well-structured materials, from training decks and user guides to SharePoint microsites and rollout communications, that help end users understand, navigate, and adopt new technology.As part of a small team, this role offers the opportunity to take on a wide range of responsibilities, build new skills, and gain hands-on experience across different aspects of change management.WHAT YOU’LL DOChange Plan DeliveryOwn delivery of assigned components of the change plan, coordinating logistics, managing dependencies within your scope, and translating broader tasks into actionable stepsDevelop targeted, visually engaging communications and training materials tailored to stakeholder groups and delivery channels, aligned with the change strategy and under guidance from leadershipBuild reusable communication assets, including templates, toolkits, and structured SharePoint sites, to support consistency, enable handoff, and enhance long-term usabilityTrack progress, timelines, and dependencies, flagging blockers, risks, or resistance to leadershipMay manage temporary or rotational staff, including interns or contractors, to support deliveryStakeholder Engagement & Change InsightsEnsure assigned deliverables are aligned and ready for deployment, collecting and synthesizing stakeholder feedback, applying straightforward adjustments independently, and escalating items requiring further discussionIdentify, track, and analyze metrics, distilling findings into critical insights and actionable recommendationsSupport identification of impacted populations and map user journeys for assigned components of initiativesDomain KnowledgeDevelop and maintain domain knowledge across Bain practices and external market trends, including emerging communication tools and training channelsContribute to team knowledge by documenting lessons learned, supporting templates and tools, and sharing best practices to strengthen consistency across teamsABOUT YOUExperienceHands-on experience supporting or executing change-related work, such as rollout communications, stakeholder engagement, or training logisticsEducationAssociate or Bachelor’s degree, or an equivalent combination of education, training, and experienceKnowledge, Skills & AbilitiesSolid understanding of change management concepts, including stakeholder readiness and adoptionStrong written and visual communication skills, with the ability to tailor content to different audiences and channelsAbility to structure and execute tasks independently, with strong attention to detail and timelinesSkilled in identifying dependencies, surfacing risks, and supporting cross-functional coordinationProactive communication style and demonstrated ownership of assigned workAbility to adapt quickly to new tools, internal processes, and evolving prioritiesWorking ModelThis role follows a hybrid model, requiring in-office presence at least 1 day per week.U.S. COMPENSATION INFORMATIONCompensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:In Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $97,000 – $116,500In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $93,000 – $111,500Annual discretionary performance bonusThis role may also be eligible for other elements of discretionary compensation4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start dateBain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheckGenerous paid time off, including parental leave, sick leave and paid holidaysFully vested 401(k) company contributionPaid Life and Long-Term Disability insuranceGo back