Quality Assurance Manager

Quality Assurance Manager

Our client is seeking an experienced Quality Assurance Manager to lead and mature QA practices across a complex product ecosystem that includes cloud-native applications, mobile apps, IoT devices, firmware, databases, and AWS infrastructure. This individual will be responsible for establishing quality standards, driving test strategy, leading a QA team, and ensuring reliable product releases across the entire technology stack.

The ideal candidate combines strong people leadership with hands-on expertise in test automation, software quality, and end-to-end validation of integrated hardware/software solutions.

Key Responsibilities

• Lead and mentor a team of QA engineers, fostering a culture of quality, accountability, and continuous improvement.
• Own the end-to-end QA strategy across software, mobile, cloud, firmware, database, and IoT product components.
• Develop and implement scalable testing processes, methodologies, and quality standards.
• Define and monitor quality metrics, KPIs, defect trends, and release readiness criteria.
• Partner with Engineering, Product Management, Operations, and Customer Support teams to ensure quality is embedded throughout the development lifecycle.
• Drive both manual and automated testing initiatives, improving test coverage and efficiency.
• Oversee testing activities including functional, integration, regression, performance, security, and system testing.
• Conduct root cause analysis and lead corrective action efforts for quality-related issues.
• Manage test planning, execution, defect management, and release validation activities.
• Evaluate and implement new QA tools, frameworks, and technologies.
• Deliver regular quality and reliability reporting to senior leadership.
• Ensure compliance with established QA processes, industry standards, and organizational requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Quality Management, or a related field.
• 5+ years of Quality Assurance experience with at least 3 years in a QA leadership or management role.
• Experience leading QA teams, including mentoring, performance management, and professional development.
• Strong experience testing complex environments that include: AWS-hosted applications, mobile applications, IoT devices, databases, integrated hardware/software platforms.
• Hands-on experience with automated testing frameworks such as Cypress, Appium, Selenium, or similar tools.
• Experience using QA and defect management tools such as Jira, BrowserStack, Firebase, AWS CloudWatch, or equivalent platforms.
• Knowledge of performance, load, security, and integration testing methodologies.
• Strong understanding of Agile and Scrum environments.
• Excellent communication, analytical, and problem-solving skills.

Preferred Experience

• IoT and connected-device testing
• Embedded systems or firmware validation
• Mobile application quality assurance
• AWS/cloud-native environments
• Test automation strategy and framework design

Equal Opportunity Employer, including disability and protected veteran status