Remote Systems Engineer

NETGEAR is seeking a technically skilled and customer-centric Systems Engineer to support our Enterprise and IT customers. This role focuses on delivering technical leadership during the sales cycle and beyond, ensuring successful deployments of wired and wireless enterprise networking solutions. The ideal candidate will be a trusted advisor with deep knowledge in Wi-Fi, LAN switching, cloud networking, and Zero Trust security, and will also play a critical role in relaying customer feedback to influence product strategy and innovation. This is a remote role based in the Northeast U.S., with a strong preference for candidates located in or near Boston, MA or Philadelphia, PA. Occasional travel required. Key Responsibilities · Partner with account teams to deliver pre-sales technical consultation, solution design, product demos, and proof-of-concepts tailored to enterprise needs. · Lead the architecture and deployment of enterprise-grade WiFi, switches, routers, and security and cloud solutions. · Present technical content to diverse audiences, including IT stakeholders, channel partners, and internal teams. · Serve as a technical bridge between the customer and Netgear’s Support organization, facilitating smooth post-sales transitions, managing escalations, and ensuring a consistent customer experience. · Act as the voice of the customer by gathering, analyzing, and articulating technical feedback and feature requests to Product Management, helping shape product direction and ensuring customer needs are reflected in future releases. · Design and support secure networking environments leveraging Zero Trust architecture, including user/device segmentation, role-based access, and secure onboarding. · Promote and support the adoption of Cloud platforms, providing scalable cloud management for multi-site environments with capabilities such as zero-touch provisioning, real-time alerts, firmware lifecycle management, and network analytics. · Conduct detailed RF planning and network design using tools such as Ekahau or similar. · Enable and support Netgear's channel ecosystem (MSPs, VARs, distributors) through technical training, solution guidance, and joint customer engagements. · Maintain in-depth knowledge of competitive products, market trends, and the evolving enterprise IT landscape. Required Qualifications · 5+ years of experience in Systems Engineering, Network Engineering, or a similar technical customer-facing role. · Expertise in: - Wi-Fi 6/6E/7 wireless networking technologies - Layer 2/3 switching, VLANs, routing, QoS, and enterprise security practices - Cloud-managed networking (Netgear Insight or competitive solutions) - Zero Trust security concepts including identity-based access and micro-segmentation · Strong troubleshooting and solution development skills across both wireless and wired networks. · Experience using RF design tools (e.g., Ekahau, Hamina, etc). · Industry certifications such as CWNA, CCNA/CCNP, or equivalent preferred. · Experience supporting or working with channel partners, MSPs, and mid-market enterprise customers. Attributes · Strong interpersonal and communication skills – able to influence and build trust with both technical and business audiences. · Excellent organizational and project coordination skills. · A team player with a passion for customer success and product excellence. · Comfortable operating in a fast-paced, cross-functional environment. · Willingness to travel up to 25–50%, depending on territory needs. Company Statement/Values: At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together . You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.