Bank Call Center Support

Job Description

Job Description

RemX is seeking a Customer Support Specialist to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related requests, resolving issues, and ensuring a smooth and professional experience across all interactions. The ideal candidate is adaptable, metric-driven, and comfortable working in a fast-paced environment.

• Title: Call Center Customer Support Specialist
• Location: Alpharetta, GA 30022 (Onsite must live within 20–25 miles)
• Schedule: Mon–Fri (With rotating Sat 2–3 per month)
• Hours: 8am–5pm EST
• Pay: $20/hour
• Employment Type: Direct Hire

Key Responsibilities

• Manage a high volume of inbound and outbound calls while maintaining professionalism and efficiency
• Assist customers with account-related requests such as balance inquiries, updates, and transaction support
• Investigate and resolve customer concerns, providing accurate solutions within defined guidelines
• Follow structured communication workflows while also adapting to customer needs as needed
• Escalate complex or high-priority issues to the appropriate teams
• Perform follow-up with customers to ensure issues are resolved
• Accurately document interactions and maintain detailed records
• Meet individual and team performance metrics, including call volume and quality standards
• Stay up to date on systems, processes, and service procedures through ongoing training

Qualifications

• Minimum of 1 year of experience in a high-volume call center or customer service role
• (Exposure to 50–100+ calls per day preferred)

Banking or financial services experience is a plus , but not required

• Strong communication skills with the ability to handle customer concerns professionally
• Ability to multi-task and navigate multiple systems while on calls
• Comfortable working in a fast-paced, performance-driven environment
• Strong problem-solving and critical thinking skills
• Reliable attendance and punctuality

Preferred Experience

• Background in banking, financial services, or related industries
• Experience working with call metrics and performance goals (KPIs)
• Prior experience in retail or customer-facing roles with high interaction volume

Ideal Candidate

• Adaptable and able to shift priorities in a fast-moving environment
• Customer-focused with a strong sense of ownership over issue resolution
• Detail-oriented and comfortable working with structured processes and systems
• Motivated by performance goals and team success

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.