Medical Receptionist

Job Description

Job Description

Cardiovascular Physicians of Delaware

Position: Medical Receptionist

Location: in office in Bear, DE

Schedule: Monday-Friday, 8am-4:30pm

Job Summary

The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.

Duties and Responsibilities

-Answers incoming calls from appointment queue and physician’s lines.

-Schedules and reschedules appointments within the required time frame.

-Understands patient inquiries and gathers information to determine how to best handle patient calls.

-Registers new patient accounts in EHR system per company protocol.

-Responds to referrals from outside of our practice.

-Documents messages in EHR clearly and accurately to other staff and departments.

-Responds to incoming EHR messages timely per department guidelines.

-Gives instructions and practice information including what is required for patient’s appointments.

-Provide excellent customer service at all times.

Educational Requirements and Qualifications

-High school diploma or equivalent.

-High volume medical call center experience preferred.

Knowledge, Skills, and Abilities

-Knowledge of medical terminology.

-Computer knowledge EHR and/or EMR.

-Excellent verbal and written communication skills.

-Excellent interpersonal and customer service skills.

-Excellent organizational skills and attention to detail.

-Excellent time management skills with a proven ability to meet deadlines.

Physical Requirements

-Prolonged periods of sitting at a desk and working on a computer.

-Finger dexterity to perform duties such as typing or writing.

-Ability to speak and hear. 

Expectations of All Employees

-Provides exceptional customer service to our patients.

-Exhibits professionalism and ethical behavior at all times.

-Maintains strict confidentiality of patient and business information.

-Maintains OSHA and HIPAA regulations.

-Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.

-Adheres to all policies and procedures for our organization.

-Recommend improvements to policies and procedures to management.

-Participates in committees, discussions and other team functions.