Night Audit

Night Auditor - Overnight Guest Service Representative Location: My Place Hotel -Portland East, Oregon Shift Time: 10:00 PM - 6:00 AM Pay: $17.00-$18.00 to start Role Snapshot My Place Hotel is hiring a dependable Night Auditor to run the front desk overnight and complete the nightly audit paperwork that keeps hotel operations accurate and secure. This position is the overnight problem-solver and information hub, supporting late arrivals, handling guest requests, keeping records organized, and completing the audit checklist before the morning shift arrives. What You’ll Handle Overnight You will manage reservations, check-ins, and check-outs during the night shift while maintaining accurate guest folios. This includes ensuring charges are posted correctly for room/taxes, My Store purchases, and any applicable pet fees in line with policy. You'll also serve as a reliable resource for guests by answering questions about the hotel, amenities, and the surrounding area-restaurants, shopping, local points of interest, and other commonly requested destinations. When concerns or complaints arise, you'll respond professionally and document issues for follow-up when needed. A key part of the role is completing the night audit paperwork and keeping communication logs accurate. You'll maintain the Night Audit Checklist and keep required documentation organized, including cash and call logs. You'll update the Front Desk Log consistently and review notes from prior shifts so nothing gets missed overnight. Overnight Cleanliness & Hotel Readiness During your shift, you will complete laundry and help keep workspaces guest-ready by completing light cleaning and organizational tasks. This can include tidining and stocking the front desk/lobby area, vacuuming or dusting as needed, and supporting laundry by washing, drying, folding, and storing linens. Safety & Security Focus Overnight team members play a big role in hotel safety. You'll follow security procedures, perform regular property checks (floors, stairwells, exterior doors), and document any unusual activity or hazards. You'll also check exterior lighting and report problems so they can be addressed quickly. What We're Looking For Friendly, guest-focused approach with calm communication during overnight situations. Strong organization and attention to detail-accuracy matters for guest folios and nightly records. Basic computer proficiency, including Microsoft Office and comfort learning hotel systems. Dependable attendance and professionalism handling cash and sensitive guest information. Physical/Work Expectations Prolonged standing and regular movement through the building during rounds (including stairs). Benefits Competitive pay: $17.00 - $18.00 to start Monthly bonus potential Flexible scheduling: 10:00 PM - 6:00 AM Direct deposit Cross-training and growth opportunities #J-18808-Ljbffr My Place Hotels