Screener & Lobby Greeter

Broadnet Event Specialist

ENTREPRENEURIAL. HARD-WORKING. LIVELY. Those are some of the phrases that describe the culture at Broadnet. We're in the business of making connections between those who have something to say and those who need to hear it. Broadnet is a technology innovator offering integrated telephone, mobile, and web communications to help clients engage and understand their audiences. Through our core products, patented technology, and superior customer service, Broadnet empowers elected officials, world leaders, newsmakers, sports teams, schools, and organizations to virtually communicate with thousands of their constituents, fans, or members all at once. Broadnet is a trusted leader in the telecommunications industry, managing 30,000 events and engaging over 3 billion people in 18 years. Broadnet has a dedicated support team of 90+ employees committed to helping our clients succeed.

Job Summary

Assist the Event Specialist with the success of an Access Live event by speaking with live participants and transcribing their questions, and capturing information as requested for the client. Support Access Live Answer events as a live Lobby Greeter by reading a script provided by the client during the outbound dial. After ninety days of employment and strong performance, you may be eligible to cross train in other areas as needed.

Ideal Candidate

Due to the fluid nature of Access Live events, the ideal candidate is flexible with afternoon & evening availability. This candidate is also comfortable with limited hours but open to expanding based on event volume and business needs.

Ideal candidate will have:

• At least one year of previous customer service experience
• Punctual and detail oriented
• Excellent customer service, telephone, and computer skills
• Strong typing skills with accurate grammar and spelling
• The ability to thrive in a team-oriented environment

Other Job Details

• Salary Range: $20-$24/hour
• Status: Part time non-exempt
• Location: remote, must have reliable Wi-Fi, computer and phone with good service
• Reports to: Operations Manager
• Benefits include part-time employees accrue sick leave and are eligible for the 401k program if they reach 1,000 hours in a plan year

Equal Opportunity Employer

Broadnet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Broadnet makes hiring decisions based solely on qualifications, merit, and business needs at the time.