Claims Associate

Job Description

Job Description

Location : Phoenix, AZ

Compensation : $25.94/ hour starting, DOE

Schedule : Full-Time | On-Site

About the Opportunity

Are you a detail-oriented, analytical professional looking to launch a meaningful career in insurance and claims management?

Avenica has partnered with our customer—an industry-leading insurance group—to hire a Claims Associate focused on Workers' Compensation or Auto, General, Liability (AGL) in their growing claims division.

This is a structured, development-focused role designed to build your expertise in claims through hands-on experience and in-depth training. You'll work closely with a Team Leader in a fast-paced, professional environment with exposure to the full claims lifecycle—from intake and investigation through resolution and settlement.

Why Join Our Customer?

• Structured onboarding and development program designed to build long-term claims expertise.
• Adjuster licensing support—our customer provides time through the training period of three to four months to pass the adjuster licensing exam.
• Work for a nationally recognized, financially stable industry leader with a broad U.S. footprint.
• Exposure to a diverse, fast-paced environment with clear career development opportunities.

Key Responsibilities

• Receive claim assignments and review claim and policy information to provide background for investigation; determine extent of policy obligation as applicable.
• Contact, interview, and obtain statements from insureds, claimants, witnesses, physicians, attorneys, police officers, and other relevant parties to secure necessary claim information.
• Evaluate investigation findings to determine extent of insured liability and company obligation under the policy contract.
• Prepare reports on investigations, settlements, claim denials, and individual evaluations of involved parties.
• Settle claims promptly and equitably; obtain releases, proofs of loss, or compensation agreements and issue drafts for payment.
• Administer benefits timely and appropriately; maintain control of the claims resolution process to minimize current and future exposure.

What You Bring

• Minimum High school diploma or equivalent required. Associate or Bachelor's degree preferred.
• 3+ years of professional office, insurance, financial services, legal, call center or similar experience, including high-volume phone correspondence
• Experience reviewing documentation, applying policies or procedures, or making decisions within defined guidelines
• Strong analytical skills and attention to detail.
• Customer-focused mindset with a sense of urgency and responsiveness.
• Strong communication skills—able to listen effectively and express opinions and concerns diplomatically.

  **Licensing Note: An applicable resident or designated home state adjuster's license is required for claims adjusters. Our customer supports independent self-study and allows up to three months to pass the adjuster licensing exam.

Equal Employment Opportunity

Avenica is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.

We believe that diversity of backgrounds, perspectives, and experiences strengthens our team and drives innovation. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply.