Virtual Teller

Virtual TellerCorporate Office - Rapid City, SD; Pettigrew - Sioux Falls, SDOverviewCategory BankingITM Member Service RepresentativeAre you great with people and comfortable using technology?As an ITM (Interactive Teller Machine) Member Service Representative, you'll support members virtually through our Interactive Teller system, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.Starting pay rate: $17.50 (may increase with relevant experience)Why You'll Like This RoleServe members virtually through ITMs - no branch lobby trafficDevelop valuable skills in financial services, virtual banking, and member supportPaid training - no prior banking experience requiredStructured and supportive training and team environment with ongoing coaching and feedbackStable schedule and strong benefitsReal opportunities to advance into other Credit Union rolesFun Fact: Many of our ITM Member Service Representatives move into Branch Operations, Lending, Member Experience Operations, Training, or Leadership roles.What We're Looking ForYou don't need prior banking experience to succeed here. We're looking for candidates who bring:Experience in customer service, call centers, hospitality, retail, or similar environmentsComfortable learning and using multiple computer systemsClear communication skills and a positive, professional attitudeStrong attention to detail and ability to multitask in a structured environmentDependability and a team-oriented mindsetTraining is provided - we'll teach you the financial side.Benefits to Empower YouCompetitive hourly payHealth, dental, and vision insurance6% 401(k) MatchPaid time off and paid holidaysFitness reimbursementLoan discountsEducation assistanceCareer development and internal advancement opportunitiesCompany-sponsored charitable giving and volunteering programEmployer-paid life insurance, short-term and long-term disability coverage, and accidental death & dismemberment insuranceEmployee Assistance ProgramWhat You'll DoMember Service & Transactions:Assist members through ITM video and phone interactions to determine needs and complete appropriate transactionsPerform teller and member service functions accurately and efficientlyBalance and manage a virtual cash drawer dailyProvide account information, perform limited account maintenance, and research transactional inquiries following Credit Union policiesEducate members on Credit Union products and servicesRequest members bring accounts positive and to minimum required balances and make payments on delinquent loans or over-the-limit credit cards balancesFollow safety, security, and confidentiality procedures at all timesWork collaboratively with teammates, supervisors, and other departmentsPerform additional duties as assigned based on department needsKnowledge & Skills You'll Develop:Credit Union products, services, service philosophy, and ENGAGE modelMember service laws and regulationsITM and in-house banking systemsPolicies, procedures, and security standardsAccurate transaction handling and account balancingSchedule & Location:Full-time role (up to 40 hours per week)ITM environment supporting members virtuallyOn-site role located at our Rapid City or Sioux Falls corporate officesDedicated workstation in a professional, team-focused office setting designed for collaboration, focus, and member privacyScheduled shifts within the ITM department's operating hours. Flexibility in scheduling is required to ensure optimal member serviceWork Environment/Physical ActivitiesOccasional travel to one of BHFCU's branch locations or attendance at community events may be required.This position is remote work eligible under certain circumstances.Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.Mental and/or Emotional RequirementsMust be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.