Lead Medical Support Assistant

Job Title

Allied Health Professional Lead Medical Support Assistant

Duties

The Allied Health Professional Lead Medical Support Assistant for the Clinical Operations, Ambulatory Care and Processing Section are responsible for leadership of the Advanced Medical Support Assistants and the Medical Support Assistants. The Lead Medical Support Assistant (MSA) provides comprehensive, detailed, on-the-job training to all new personnel as well as refresher training in the unit. Acts as contact person between the Health Administration Service, Supervisory Medical Support Assistant and VA staff. Assignments at this level include, but are not limited to:

• Keeps supervisor advised regarding performance of MSAs.
• Responsible for coordination of administrative functions associated with the care and treatment of patients in the outpatient clinics.
• Evaluates personnel and work areas to establish adequate coverage.
• Monitors and typically schedules, cancels, and reschedules patients' appointments and/or consults
• Enters no-show information; monitors the electronic wait list; prepares for clinic visits
• Monitors appointments for areas of responsibility
• Ensures that encounter forms are completed in order to obtain appropriate workload credit
• Verifies and updates demographics and insurance information
• Processes all emergency and non-emergency transfers to other VA facilities or to private hospitals
• Refers any questions concerning eligibility or beneficiary travel to the appropriate sections

Monday - Friday; 8:00 am - 4:30 pm or 9:30 am - 6:00 pm (subject to change based on facility need)

Not Authorized

Not Authorized

Competitive salary and regular salary increases.

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Not Available

This is not a virtual position.

580-00024F