Eclipse Client Success Manager

Eclipse Client Success Manager

Locations: Boston, MA / NYC, NY / Chicago, IL | Hybrid

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Your primary focus will be account management, with an emphasis on client retention for existing Eclipse clients and support of the existing Customer Success team.
• As part of a cross-functional team (Eclipse Client Service), you will gain exposure to various aspects of client interactions, including project work and day-to-day customer support.
• This role serves as an escalation point for clients throughout their product lifecycle.
• Responsibilities include conducting check-in calls, managing account changes, and collaborating with the Eclipse Client Service team to ensure a positive platform experience.
• You will act as the voice of the client, advocating for their needs internally.
• You will receive training and are expected to develop strong, hands-on product expertise.
• This position operates within a constantly evolving and complex ecosystem, offering significant opportunities to learn, grow, and deliver meaningful value to clients.

What You Will Bring:

• Bachelor's degree in Finance, Economics, Business, Accounting, or a related field
• 02 years of experience in financial services, client services, account management, or operations (internships included)
• Basic understanding of capital markets, hedge funds, and trade lifecycle processes (order entry, execution, allocation, settlement)
• Familiarity with Order Management Systems (OMS), trading platforms, or financial technology systems preferred
• Strong analytical and problem-solving skills with high attention to detail
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams
• Ability to manage multiple client requests and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Strong organizational skills and commitment to delivering high-quality client service

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website:

SS&C Technologies Holdings