CUSTOMER SERVICE (SALES)

Customer Service (Sales)

Employer: Auto Fit USA LLC

Department: Sales

Reports To: Sales Manager

Retail Customer Service (Sales) Duties and Responsibilities:

• Providing a superior customer service experience to all walk-in contact and phone contact customers
• Generates and develops new business to meet specified production goals.
• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
• Performs other related duties as assigned by management.

Retail Customer Service (Sales) Qualifications:

• High School Diploma/GED equivalent required.
• Bilingual, in English, and Spanish.
• Customer service background.
• Prior automotive experience and knowledge of automotive parts preferred.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational skills; able to manage priorities and workflow.
• Proficient in Microsoft Office.

Retail Customer Service (Sales) Physical Demands and Work Environment:

• Occasionally required to stand and walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds

Retail Customer Service (Sales) Job Type:

• Full-time

Retail Customer Service (Sales) Schedule:

• Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
• Require working some Saturdays.

Retail Customer Service (Sales) Counter Pay:

• Hourly wage and commission

Retail Customer Service (Sales) Benefits:

• Dental, Health, & Vision insurance
• Term Life, Long & Short Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• Employees Discount
• Paid Time Off
• 401K