IT Asset Management Administrator, Lead

Job Description

Job Description:\n\n Job Title: IT Asset Management Administrator, Lead Location: Rockville, MD Clearance: Public Trust Sponsorship: No sponsorship assistance is available for this position. Onsite: 5 Days Job Overview: LCG is seeking an experienced IT Asset Management Administrator, Lead to support the Health Resources and Services Administration at HRSA Headquarters in Rockville, Maryland. The IT Asset Management Administrator, Lead is responsible for the full lifecycle management, accountability, reconciliation, and compliance reporting of Government Furnished Equipment and enterprise IT assets supporting approximately 3,500 Client personnel across headquarters, regional offices, remote locations, and affiliated facilities. This position ensures that asset records remain accurate, current, auditable, and synchronized across ServiceNow Asset Management, the ServiceNow Configuration Management Database, Sunflower, and supporting endpoint and vulnerability-management platforms. The Lead serves as the asset management subject matter expert and works closely with Desktop Support Technicians, Desktop Engineers, Patch Management personnel, Knowledge Management staff, the HRSA Property Management Officer, the Contracting Officer’s Representative, and federal program leadership. The role may provide functional oversight to additional asset management personnel and guidance to technical support teams during hardware deployments, refresh campaigns, inventory cycles, and transition activities. Assets under management include desktops, laptops, monitors, docking stations, peripherals, printers, multifunction devices, iPhones, iPads, MiFi units, and specialty endpoint equipment. Key Responsibilities IT Asset Lifecycle Management Lead the complete lifecycle management of HRSA IT assets, including procurement coordination, receipt, labeling, imaging coordination, deployment, assignment, relocation, replacement, reassignment, retirement, and decommissioning. Coordinate the receipt, unpacking, labeling, barcoding, and documentation of newly delivered equipment in accordance with federal property intake procedures. Ensure assets are properly tagged and entered into both ServiceNow and Sunflower before deployment. Maintain accurate ServiceNow Asset Management and CMDB records, including assigned user, ownership, location, asset status, configuration details, and lifecycle state. Ensure newly activated endpoints are added to the CMDB within 24 hours and asset assignment updates are completed within one business day of deployment. Support new-hire provisioning, break/fix replacement, early upgrade, hardware refresh, and operating system upgrade initiatives. Coordinate with the Federal Property Team to obtain replacement devices and ensure returned or retired equipment is processed in accordance with the HHS Logistics Management Manual, Chapter 202, and FAR Part 45. Provide functional guidance to support personnel on asset documentation and lifecycle procedures. Inventory Management and Property Accountability Maintain accurate physical and electronic inventories of Government Furnished Equipment across Client Headquarters, regional offices, and remote-user locations. Lead and support recurring physical inventory validation activities, including semiannual cubicle and office equipment reviews. Verify the presence, assignment, location, and operational condition of laptops, desktops, monitors, docking stations, keyboards, mice, cables, adapters, printers, mobile devices, and related equipment. Reconcile discrepancies between physical inventory, ServiceNow, the CMDB, and Sunflower. Investigate discrepancies within two business days and complete record corrections within three business days. Track asset movement, transfers, shipments, returns, and reassignment activity using complete chain-of-custody documentation. Monitor peripheral and supply inventory and provide reorder recommendations based on stock levels, issued equipment, receipts, and planned demand. Immediately report missing, lost, stolen, or damaged government equipment to OIT/DEUS leadership and the COR within one hour of discovery. Provide serial numbers, asset tags, assigned-user information, last known location, and ServiceNow ticket references in incident reports. ServiceNow Asset Management and CMDB Administration Administer hardware asset and Configuration Item records within ServiceNow Asset Management and the CMDB. Maintain relationships among assets, installed software, assigned users, business services, and physical locations. Support ServiceNow Discovery and IT Operations Management processes by validating automated discovery results against physical and system records. Perform recurring CMDB reviews to identify duplicate, incomplete, stale, inaccurate, or improperly related records. Validate asset information used by Tenable, Tanium, Microsoft Intune, and related endpoint-management systems. Ensure CMDB information accurately reflects device ownership, operating system configuration, patch status, compliance status, and vulnerability-remediation activity. Lead reconciliation activities between Sunflower and ServiceNow to maintain alignment across both systems of record. Develop and maintain asset management procedures, knowledge articles, reconciliation instructions, and reporting standards. Shipping, Receiving, and Storage CoordinationCoordinate approved outbound and return shipments of IT equipment to remote users, regional offices, and affiliated facilities. Work with federal personnel to obtain shipping labels and ensure approved packaging, tracking, and delivery-confirmation procedures are followed. Maintain secure, access-controlled staging and storage areas for equipment awaiting imaging, deployment, shipment, return, retirement, or redeployment. Maintain complete chain-of-custody and shipment records for transferred assets. Confirm delivery and functionality with receiving users and update ServiceNow and Sunflower after receipt is verified. Maintain a cumulative Shipment and Delivery Log, including tracking numbers, destinations, assigned users, asset identifiers, and receipt confirmation. Ensure high-value and decommissioned equipment is clearly labeled and returned to the Federal Property Team. Do not perform data sanitization or drive wiping; these activities are completed only by authorized federal personnel. Security and Compliance Support Maintain accurate and auditable asset records in support of federal cybersecurity, vulnerability remediation, FISMA reviews, GSS accreditation, and federal property accountability. Ensure asset management procedures comply with: Provide asset documentation, configuration information, reconciliation records, and inventory data during audits, FISMA assessments, property inspections, and federal spot checks. Support incident documentation involving lost, stolen, damaged, or otherwise unaccounted-for government devices. Reporting and Deliverables Lead or contribute to the monthly GFE Accountability Report due by the fifth of each month. Validate GFE assignments, including PIV and ALT cards, laptops, desktops, peripherals, iPhones, iPads, and MiFi units. Provide data for the Monthly Client Data Call, including: Support the biweekly Supply Inventory Report, including stock levels, receipts, issued items, pending orders, and reorder recommendations. Prepare or support semiannual Cubicle and Office Inventory Reports covering equipment condition, missing or damaged items, asset tags, and corrective actions. Ensure property and supply inventory activity is reflected in the Client Weekly Presentation. Provide asset and lifecycle data Metrics Dashboard. Maintain a cumulative Annual Inventory Support Report documenting inventory assistance, identified discrepancies, corrective actions, and resolution status. Review reporting data for completeness, consistency, timeliness, and alignment across systems. Lead and Mentoring Responsibilities Serve as the primary subject matter expert for Client asset management, CMDB administration, inventory reconciliation, and federal property accountability. Provide functional oversight to an additional Asset Manager if optional property-management support is activated. Guide Desktop Support Technicians and Desktop Engineers on: Train incoming, replacement, and backfill personnel on HRSA asset workflows, ServiceNow procedures, Sunflower reconciliation, reporting requirements, and federal property controls. Maintain current knowledge articles and standard operating procedures to support continuity during staffing changes. Coordinate with the Program Manager and Deputy Program Manager on staffing needs, hardware refresh surge support, inventory campaigns, and optional-task planning. Promote consistent asset-management practices and accountability across all supported teams and locations. Required Qualifications Bachelor’s degree in Information Systems, Information Technology Management, Business Administration, or a related field; an equivalent combination of education and relevant experience may be considered. At least five years of experience supporting enterprise IT asset management, configuration management, property accountability, or inventory operations. Experience supporting asset inventories in environments with at least 2,000 endpoints. Hands-on experience with ServiceNow Asset Management and ServiceNow CMDB administration. Experience conducting physical inventories, reconciling asset records, and maintaining chain-of-custody documentation. Experience supporting federal or large enterprise IT environments. Strong knowledge of the IT asset lifecycle from procurement and receipt through deployment, reassignment, retirement, and disposition. Strong analytical, organizational, documentation, and reporting skills. Ability to communicate effectively with technical teams, federal stakeholders, property personnel, and program leadership. Ability to obtain and maintain a Federal Public Trust Tier 2 background investigation and HHS PIV credential. Certification Requirement At least one of the following certifications is required:Certified IT Asset Manager IAITAM Certified Hardware Asset Management Professional ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist – Hardware Asset Management ServiceNow Certified Implementation Specialist – Software Asset Management ServiceNow Certified Implementation Specialist – IT Service Management ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – Platform Analytics ServiceNow Certified Implementation Specialist – Data Foundations or CMDB/CSDM ITIL Foundation Certified Configuration Management Professional Preferred Qualifications Experience with federal property accountability requirements. Knowledge of HHS Logistics Management Manual Chapter 202 and FAR Part 45. Experience with Sunflower or another federal property-management system. Experience supporting FISMA assessments, federal audits, accreditation activities, or property spot checks. Experience with ServiceNow Discovery, ITOM, Hardware Asset Management, reporting, and reconciliation workflows. Experience providing functional leadership, training, or mentoring to asset-management and desktop-support personnel. Compensation and Benefits The projected compensation range for this position is $100,000 to $130,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. Devoted to Fair and Inclusive Practices All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at View email address on us.fitly.work. Securing Your Data Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or View email address on us.fitly.work emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at View email address on us.fitly.work. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Use of Artificial Intelligence in Recruiting LCG may use artificial intelligence (AI) and other automated technologies to support portions of the recruiting and hiring process, including resume review, candidate matching, interview scheduling, skills assessment, and other administrative functions. AI-assisted tools are used solely to support our hiring process and do not independently determine employment outcomes. Final hiring decisions are made by trained hiring professionals following a comprehensive review of each candidate's qualifications. We are committed to equal employment opportunity and strive to ensure our hiring practices are fair, transparent, and compliant with applicable laws. Applicants needing a reasonable accommodation during the application or interview process should contact Human Resources.